Store Team Lead
Miami, Florida
Employer: JBS USA
Industry: Sales & Marketing
Salary: Competitive
Job type: Full-Time
When becoming aTeam Leaderat Wild Fork,you will be supporting store leadership by overseeing daily operations, delegating tasks, monitoring the team's performance, and ensuring the store objectives are met. As leadership support, you will foster collaboration within the team and bring innovative strategies to increase productivity.
By thinking like customers and acting like owners, you will also provide aPersonal Chefexperience to all guests and train the sales leaders to do the same. We believe in enjoying every step of your journey. If you have thePassionandHungerfor growth, come nourish your career at Wild Fork and be part of our growing family!
Our Values:Determination, Simplicity, Availability, Humility, Sincerity, Discipline, Ownership
Competencies:Training, Salesmanship and Leadership
Essential Tasks and Responsibilities:
Brand Experience-Delivering best in class customer service.
- Deliver a Wild ForkPersonal Chefshopping experience to all customers and ensure all team members have the knowledge and confidence to deliver best in class customer service.
- Be a truesubject matter expertin all our product categories, having extensive knowledge of all our programs and cascading this down to team members.
- Takeownershipand be an example to our Sales Leaders by conducting oneself as a Brand Ambassador, showing passion for our people and customers.
- Showdeterminationto handle complaints from customers and partner with Customer Service and QA as outlined in SOPs for customer complaints.
- Ensure all employees adhere to the company's policies and guidelines.
- Conduct on-the-job training for all new joiners to work withdiscipline. Ensure they receive onboarding, on-the-job training, complete online learning, product knowledge training and understand the tools and goals of the company.
- Collaborate with the SSL to ensure all new joiners schedule allows for 2 weeks of shadowing and training.
- Lead continuous training programs and promote full participation in thesimplestand most efficient ways (including but not limited to: Chew on This, Wild Chef, Product Training, new processes, etc.)
- Attend marketing and new product training calls, and work with the SSL to ensure all employees receive the detailed information and training on upcoming campaigns, products, events, etc.
- Collaborate with SSL to evaluate employee performance and identify training needs.
- Withhumilitysupervise and motivate Sales Leaders to perform their best.
- Assist the SSL in planning and implementing exciting strategies to attract customers with local marketing for the location.
- Coordinate daily customer service operations (e.g., sales processes, orders, inventory).
- Have a working knowledge of company goals, KPIs and the store's performance anddeterminationto drive sales results.Track the progress of weekly, monthly, quarterly, and annual objectives.
- Availableto serve as the SSL's support to cover activities in their absence, checking and monitoring sales, KPIs, inventory activities, money handling, marketing campaign updates, pricing, operational tasks etc.
- Monitor and maintain store inventory, have working knowledge of on hand and out of stock products to communicate to the team and the customer.
- Execute other related duties as assigned.
- Physically able to exert up to 50 pounds of force
- Occasional exposure to extreme temperatures - walk-in freezers
- Stand/walk for up to 8-10 hours
- Frequent movement within the store to access various departments, areas, and products
- Medical, Dental & Vision Insurance
- 401k Retirement Plan
- Higher Education Programs
- Vacation Time, Paid Holiday & Birthday PTO
- Monthly Bonus Potential
- WF Unlimited- Free Shipping
- Chew On This- One give away product a month
- Wild Chef - Allowance per month to shop in our store
- High school degree or GED Preferred not required
- One year of customer service experience in retail, hospitality, or restaurant is required
- Excellent verbal communication skills, with the ability to communicate effectively with a wide range of people, by showing interest and carefully listening to their needs required
- Enjoy interacting and engaging with customers and team members.
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
- The availability to work a flex schedule, working various hours and shifts, including early mornings, evenings, weekends and holidays.
- Work with integrity as part of a team towards a shared vision while respecting the opinions of others.
- Takes initiative and is able to collaborate with the SSL on the implementation of new ideas.
- Systems capabilities preferred:
- SAP
- Order Management Systems
- Microsoft Office
- Previous retail supervisory experience preferred
Created: 2024-08-22
Reference: 58349
Country: United States
State: Florida
City: Miami
ZIP: 33129
Similar jobs:
-
Full Time Demo Team Lead in BJ's Wholesale Club
Advantage Sales and Marketing in Tampa, Florida -
Engineering Project Team Lead Manager (EPTLM)
Jacobs in MacDill AFB, Florida -
Part Time Team Lead - Outlet Without Rate
Clarks in Miami, Florida -
Clinical Team Lead Endocrinology
Lee Health in Fort Myers, Florida💸 $33.37 - $45.05 per hour -
Clinical Team Lead - Weekend- Home Health- Central Team
Lee Health in Fort Myers, Florida💸 $35.04 - $47.30 per hour -
Registered Nurse Team Lead PCU Cardiology Interventional Nights
AdventHealth in Tampa, Florida -
Electrical Engineering Team Lead - 2105065
Gables Search Group in Tampa, Florida -
Team Lead Wax 1st Shift
Siemens Energy in Gibsonton, Florida -
Scheduler Team Lead Surgical Services
Tampa General Hospital (TGH) in Brooksville, Florida -
Registered Nurse Pediatric ICU Team Lead RN PICU Rotating Shifts
AdventHealth in Tampa, Florida -
Respiratory Therapist Team Lead - FT Nights Women's Center
AdventHealth in Tampa, Florida -
Voice Engineer Team Lead
General Dynamics Corporation in Doral, Florida💸 $140250 - $189750. per year -
Canvassing Team Lead
Renewal by Andersen in Tampa, Florida -
Service Team Lead A&P
General Dynamics Corporation in West Palm Beach, Florida -
Retail Merchandiser Team Lead
Advantage Sales and Marketing in Miami Beach, Florida -
Client Services Team Lead
CBRE in Jacksonville, Florida -
Part Time Team Lead - RET Without Rate
Clarks in St. Augustine, Florida -
Full Time Demo Team Lead in BJ's Wholesale Club
Advantage Sales and Marketing in Palm Coast, Florida -
Sterile Services Team Lead
AdventHealth in Tarpon Springs, Florida -
Lead Specialist - Team Lead
KPMG in Orlando, Florida