Student Services Coordinator

Working Title: Student Services Coordinator

State Role Title:Education Support Specialist III

Position Type:Full-time Staff (Classified)

Position Status: Full-Time

College/Division: Student Access and Inclusion

Department: 100669 - Valley Scholars

Pay Rate:Pay Range

Specify Range or Amount: $44,000 - $50,000

Is this a JMU only position?No

Is this a grant-funded position?No

Is this a Conflict of Interest designated position?No

Beginning Review Date:09/25/2024

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia's beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master's and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

James Madison University is accepting applications for a Student and Family Outreach Coordinator for the Valley Scholars Program. The Valley Scholars Program provides outreach activities to first generation middle and high school students; engaging in educational enrichment activities designed to increase awareness and access to institutions of higher education. This position directly supports student growth and development while assisting families in identifying and accessing additional support services.

Duties and Responsibilities:

• Cultivate partnerships with local agencies and school systems for families seeking resources in support of students.
• Identify community and academic resources to assist families in supporting student success.
• Assess areas of student/ family need in relation to academic support and develop creative solutions to those challenges.
• Identify strategies for engaging participant parents from diverse communities and backgrounds.
• Prepare written and online communications from concept to publication for website, social media and newsletters.
• Serve as program liaison with the College of Education Mentoring class in conjunction with the assigned teaching faculty.
• Design and execute new student programming and orientation processes ensuring participant sense of belonging, and understanding of expectations and program values
• Initiate outreach initiatives for participant families creating opportunities for direct dialogue, including innovative programming opportunities and college access resources.
• Foster positive relationships with students and families in support of their educational goals.
• Participate in team activities such as goal setting, problem solving, work scheduling and evaluating team effectiveness while supporting overarching program goals.
• Develop strategies and programs to support student socio-emotional and mental health needs
• Coordinate student academic advising with school partners and families.
• Provide direct student support and accountability regarding program requirements and academic success from a holistic, strengths-based and student-centered lens.
• Event development and management for families and students including learning objectives, learning outcomes, and coordinating university partners
• Plan, coordinate, and lead effective workshops and programs supportive of families and student participants in the Valley Scholars Program.

Qualifications:

Required qualifications:

• Experience in human services related field or experience working in college access programs
• Experience working in a secondary or post-secondary educational setting
• Ability to structure and develop educational and college readiness programs for middle and high school programs
• Background working with and engaging students from multicultural identities
• Flexible work schedule to include some weekend or evening hours
• Demonstrated ability to manage multiple priorities
• Appropriately handle confidential material and have experience in communicating effectively with diverse and multicultural populations.
• Demonstrate professionalism
• Maintain a responsive communications environment for program constituents, while managing multiple priorities

Additional Considerations:

• Knowledge of or experience working with educational database systems and K-12 instructional systems
• Understanding of the college application and financial aid processes
• Knowledge of academic advising processes
• Experience leading positive collaborations with students, schools, administrators and/or the community
  
  

Additional Posting Information:

JMU's Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit https://bit.ly/2OTF1NG.

Conditions of Employment:

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.