Posting Details

Posting Summary

Working Title Student Support Specialist Role Title Education Support Spec II Role Code 29143-FP FLSA Nonexempt Pay Band 03 Position Number 280W0878 Agency Northern VA Community College Division NV280-VP Workforce Development Work Location Prince William - 153 Hiring Range $21/hr Emergency/Essential Personnel No EEO Category B-Professional Full Time or Part Time Part Time Does this position have telework options? -Telework options are subject to change based on business needs- No Does this position have a bilingual or multilingual skill requirement or preference? Work Schedule
8:30am - 5:00pm - 25-29 hours a week - evening hours as needed
Must be able to work flexible schedule including occasional evenings and weekends as well as travel throughout the NOVA region as needed.
Sensitive Position No Job Description
General Description:
The Student Support Specialist will serve as the enrollment specialist and office support for the NOVA Workforce division. The part-time Student Support Specialist provides administrative support for the NOVA Workforce division.

Duties and Tasks:

• Performing registration tasks and/or providing guidance to students on the registration system.
• Entering and maintaining accurate data into the student information system.
• Issuing enrollment confirmation emails and letters.
• Troubleshooting and resolving enrollment problems.
• Providing quality customer service.
• Identifying and assessing customer’s needs to achieve satisfaction.
• Handling customer complaints and providing appropriate resolutions and alternatives.
• Assisting with the marketing classes.
• Organizing and maintaining files and records.
• Assisting program developers/managers/coordinators to ensure logistical.
• arrangements for programs are met.
• Providing general office support tasks.
• Performing other related duties as required.

Special Assignments
May be required to perform other duties as assigned. May be required to assist the agency or state government generally in the event of an emergency declaration by the Governor.
KSA's/Required Qualifications
KSAs:

• The ability to adapt and respond to different audiences.
• Excellent written and oral communication skills
• strong interpersonal and organizational skills
• Ability to work cooperatively with students, instructors and staff; especially as part of a team
• Ability to work on multiple projects independently, at times under stress
• Demonstrated computer skill proficiency including using Microsoft Office
• Ability to provide accurate information and courteous customer service
• Ability to interact effectively with internal and external customers.
• Attention to detail and ability to take initiative.

Required Qualifications:

• Experience with customer service .
• Experience with office procedures, managing files, schedules, and paperwork.
• Experience with Microsoft Office including Microsoft Outlook

Additional Considerations

• Experience working in an office setting.
• Experience working in a higher education setting
• Bilingual abilities are a plus

Operation of a State Vehicle No Supervises Employees No Required Travel
Maybe required to travel between NOVA campuises as per business need.

Posting Detail Information

Posting Number WGE_1992P Recruitment Type General Public - G Number of Vacancies 1 Position End Date (if temporary) Job Open Date 06/03/2024 Job Close Date 06/16/2024 Open Until Filled No Agency Website www.nvcc.edu Contact Name Email Phone Number Special Instructions to Applicants
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth’s Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly called a Certificate of Disability) provided by the Department for Aging & Rehabilitative Services ( DARS ), or the Department for the Blind & Vision Impaired ( DBVI ). Service-Connected Veterans may also apply via the AHP if they also provide an AHP Letter. To request an AHP Letter, use this link: https://www.dars.virginia.gov/drs/cpid/PWContact.aspx or call DARS at 800-552-5019, or DBVI at 800-622-2155
Additional Information
Northern Virginia Community College ( NOVA ) is the largest public institution of higher education in the Commonwealth of Virginia and one of the largest community colleges in the nation. NOVA enrolls nearly 75,000 students on its six campuses in Alexandria, Annandale, Sterling, Manassas, Springfield, and Woodbridge, as well as through NOVA Online and high school dual enrollment programs. The College offers more than 100 affordable associate degree and certificate programs to help our students reach their academic and professional goals in some of the most in-demand careers.

At NOVA , we are deeply committed to fostering an inclusive community for all students, faculty, and staff, and our diverse workforce is representative of this commitment. To this end, we encourage all applicants seeking to add value through their diverse backgrounds, experiences, and interests to consider employment opportunities with NOVA . To learn more about NOVA’s commitment to inclusive excellence, please visit our website .

NOVA offers eligible employees a benefits package that includes a comprehensive health and dental insurance program, generous paid leave, deferred compensation plans, paid parental leave, state employee discounts, and a solid and secure retirement program.

We strive to ensure our employees have the tools and development opportunities to support and promote NOVA’s mission. For more information about NOVA and its programs and services, please visit our website at www.nvcc.edu .

The security of our students, faculty, and staff is very important at NOVA . Please take a moment to review NOVA’s Annual Security Reports

Background Check Statement Disclaimer
The selected candidate’s offer is contingent upon the successful completion of a criminal background investigation, which may include: fingerprint checks, local agency checks, employment verification, verification of education, credit checks (relevant to employment). Additionally, selected candidates may be required to complete the Commonwealth’s Statement of Economic Interest. For more information, please follow this link: http://ethics.dls.virginia.gov/
EEO Statement
The Virginia Community College System, anEEOemployer, welcomes applications from people of all backgrounds and recognizes the benefits of a diverse workforce. Therefore, theVCCSis committed to providing a work environment free of discrimination and harassment. Employment decisions are based on business needs, job requirements and individual qualifications. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, sexual orientation, mental or physical disabilities, political affiliation, veteran status, gender identity, or other non-merit factors.
ADA Statement
TheVCCSis anEOEand Affirmative Action Employer. In compliance with the Americans with Disabilities Acts ( ADA and ADAAA ), VCCS will provide, if requested, reasonable accommodation to applicants in need of access to the application, interviewing and selection processes.
E-Verify Statement
VCCSuses E-Verify to check employee eligibility to work in the United States. You will be required to complete an I-9 form and provide documentation of your identity for employment purposes.