Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Per Diem / Shift: Day (Flexible Schedule)

Location: 660 WINYAH DR, Orlando, 32803

The community you'll be caring for:

Our mission is to provide an environment where students can develop spiritually, intellectually, socially, and physically while pursuing professional expertise integrated with Christian values

Job Summary:

The Student Worker, Communication Center conducts regular communication through phone, email, and text messages for lead and applicant cultivation. The Communication Center Student Worker accurately documents all interactions with leads and applicants to keep communication history current. The Communication Center Student Worker communicates regularly with the Communication Center Manager to ensure lead and applicant communication and turnaround time goals are met. The Communication Center Student Worker is assigned to upholding policy and procedure set by the Admissions Department, University, and its committees. The Communication Center Student Worker actively exemplifies outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

You Will Be Responsible For:

Demonstrates behaviors at AdventHealth University in harmony with AHU's "Four Words" of Nurture, Excellence, Spirituality, and Stewardship as well as AdventHealth's Performance Standards of "Keep Me Safe, Love Me, Make it Easy, and Own It."

• Communicate with leads and applicants through phone, email, and text messages
• Ensure all forms of communication reflect a professional, friendly tone
• Provide accurate and timely information to leads and applicants
• Maintain a working knowledge of admissions requirements, utilizing published criteria in the Academic Catalog
• Document all communication touchpoints with leads and applicants within the CRM
• Ensure that all work meets the standards for accuracy and timeliness established by the Communication Center
  Manager
• Employ customer recovery strategies as needed, in conjunction with the Communication Center Manager
• Identify and anticipate issues of efficiency and accuracy in the areas for which they are responsible and develops
  possible solutions

Qualifications
What Will You Need:

EDUCATION AND EXPERIENCE REQUIRED:

• Must be currently enrolled as a student at AdventHealth University.
• One or more years of customer service experience and/or CRM knowledge
• Exceptionally professional oral and written communication skills

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