Submission for the position: Supervisor, Clinical Services (Internal Med) - (Job Number: 24010655)

JOB SUMMARY

The Supervisor of Clinical Services coordinates all activities of assigned employees in the clinical help for a practice. Works with manager to ensure practice is managed according to established standards. Provides overall day to day leadership and supervision of clinical employees and programs. Responsibilities include a wide variety of supervisory and coordination tasks including many aspects of site clinical services.

WORK MODEL

This supervisor role is 100% on site.

ESSENTIAL FUNCTIONS OF THE ROLE

• Supervises daily activities of clinical staff to ensure efficient operations, including ordering supplies for clinical area and handles duties of Medical Staff as needed.
• Organizes work in an efficient and cost-effective manner, ensuring continuity of service.
• Work includes preparation and help with patient examinations, preparation of treatment rooms, collection of medical data, input of information for medical records, routine patient testing, and/or administration of routine medications, injections, and vaccinations.
• Ensures employees adhere to standards of behavior, corporate policies and practices, and patient satisfaction standards as they relate to both internal and external customers.
• Oversees compliance, training and maintaining applicable license and certifications.
• Serves as clinical onsite contact for Physicians, Administration and Staff.
• Builds teamwork and maintains effective communication with direct reports, peers, other various departments and administration.
• Partners with leadership and necessary departments to investigate, resolve, and document resolution of patient complaints concerning services provided by practice.
• Implements plans with clinic leadership as they apply to the clinic staff supervised.
• Works with next level leadership to implement changes consistent with clinic operational plans.
• Routinely provides reports on operational metrics and explains variances against plan.
• Oversees activities including interviewing, making hiring recommendations, orienting, evaluating, coaching, team building activities, and if necessary, assisting with disciplinary actions.
• Maintains safety of patients, family members, staff and self during all activities.

KEY SUCCESS FACTORS

• General knowledge of health care modalities, therapies, terminology and equipment.
• Basic knowledge of the revenue cycle and how the work unit fits into the overall scheme.
• Professional demeanor and appearance.
• Good problem solving skills.
• Able to relate to others including patients, employees, coworkers, senior management, vendors and general public.
• Demonstrated teaching and mentoring skills preferred.
• Able to make tactical choices around the allocation and direction of the work of supervised employees using established guidelines, policies and procedures.
• Able to make effective hiring and termination recommendations.
• Able to train, and evaluate performance of supervised staff.
• General computer skills, including but not limited to: Microsoft Office, information security, scheduling and payroll systems, electronic medical documentation, and email.

BENEFITS

Our competitive benefits package includes the following

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based on position type and/or level

QUALIFICATIONS

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience
  • In a healthcare capacity
    • CMA
    • CMA II
    • LVN