Summer 2025 - Front Office/Guest Experience Summer Intern

SUMMARY: The Front Office Intern is responsible for answering all incoming resort calls in a courteous and professional manner. S/he will refer calls to the appropriate parties and handle any questions or challenges. The Front Office Intern will assist in maintaining the AAA Four Diamond standards and strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Wild Dunes Resort Culture as well as promoting Wild Dunes Resort as both the Destination and Employer of Choice!

Housing and transportation available!

Essential job FUNCTIONS:

The Front Office intern will learn how to:

• Interacts with guests, colleagues, and Resort staff in a professional, alert & courteous manner, assisting other departments any necessary information when called upon.
  
  
• Answers all inbound Resort phone calls, both internal and external, in a friendly, upbeat tone.
  
  
• When required, transfers incoming calls promptly, accurately and appropriately.
  
  
• Relays detailed messages to appropriate parties quickly and efficiently.
  
  
• Provides general resort information to guests
  
  
• Main contacts for the Resort’s mail department and responsible for distributing all internal mail and packages to designated guests and Colleagues in a timely and accurate manner. Also, assists guests and Colleagues with outgoing letters and packages.
  
  
• Performs all concierge functions when called upon, including but not limited to: assisting with dining and recreation reservations, upselling resort services and amenities to guests, answering common Resort questions, and recommending activities in the local Charleston area.
• Maintains a strong familiarity of Wild Dunes Resort and the Charleston area.
  
  
• Maintains and updates the Resort resolution log and follows-up with managers on any pending issues in a timely manner.
• Be able to quickly recognize items that need attention and communicate pertinent information to affected and appropriate parties (i.e. resort Colleagues, guests, departments).
  
  
• Maintains constant awareness of department and Resort safety issues (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and reports all safety incidents to Manager On-Duty.
  
  
• Enters maintenance and housekeeping work orders into work order system and follow-ups to ensure tickets have been closed in a timely manner.
  
  
• Arrange for Resort services such as bellman, valet, transportation, and housekeeping & engineering for guests.

Colleague is held accountable for all duties of this job and other duties as assigned.

experience & education:

• High school diploma or equivalent required
• C urrently college student

Job REQUIRMENTS:

• Must be authorized to work in the United States
  
  
• Must have excellent phone etiquette
  
  
• Must be able to read, write and speak English
  
  
• Must be able to work well under pressure
  
  
• Must be able to accurately follow instructions, both verbally and written
  
  
• Must possesses excellent communication skills
  
  
• Must be professional in appearance and demeanor
  
  
• Must always ensure a teamwork environment
  
  
• Ability to work a flexible schedule that may include evenings, weekends and holidays
  
  
• Must have the ability to deal effectively and interact well with the guests and Colleagues
  
  
• Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
  
  
• Must have a passion for creating an exceptional experience for all guests
  
  

Colleagues who are hired at Wild Dunes Resort will be verified through the federal E-Verify system.

Working CONDITIONS:

• Can sit or stand as needed with intermittent periods of walking, rarely needing to stand for periods up to an hour.
• Must be able to occasionally lift and carry up to 20 lbs with assistance
  
  
• Must be able to perform simple grasping, fine manipulation, and repetitive hand & arm movements frequently, and squeezing & overhead reaching occasionally.