Supervisor, Medical Front Office - Glendale

Join the transformative team at City of Hope , where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope's growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

As a successful candidate, you will:

Responsible for the coordination and operation of the Front Office operation. Acts as liaison with physicians, patients and other office staff. Responsible for assisting in the development of and administration of office policies and procedures. Supervises and coordinates front office staff activities and responsibilities. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

• Oversees all front office functions. Recruits, hires and supervises front office staff in addition to developing and attaining performance goals and objectives. Evaluates performance and recommends merit increases, promotions, and disciplinary actions. Provides assistance and coverage for front office functions as required.
• Prepares and conducts training sessions with staff regarding check-in registration and check-out, scheduling, standardized workflows and other front office functions.
• Develops and maintains a professional department that assists the organization toward its goal of improving cost-effectiveness of health care delivery.
• Acts as liaison between physicians, administration, and business departments.
• Coordinates office procedures with front office, medical staff, and billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews daily encounter for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
• Assists in developing monthly staff meeting agenda as well as presenting front office operational updates.
• Assist in on-boarding activities for new front office personnel.
• Responsible for implementing and maintaining front office workflow standards.
• Maintain Front Office Staffing Calendar to ensure appropriate staffing. Coordinate and Approve staffing time off requests.
• Reconcile copay collection and prepare bank deposits
• Assist with patient and staff issues/concerns and escalate as appropriate.
• Maintains knowledge of current health care and billing trends and practices.
• Performs other related duties as assigned or requested.

Your qualifications should include:

• High school diploma or equivalent.
• Seven years of medical office experience; years of experience may be substituted with a BA degree.
• Minimum of one year of experience in a leadership or supervisory capacity.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here .

To learn more about our Comprehensive Benefits, please CLICK HERE .