Front Office Coordinator

The front office coordinator is essential to establishing an excellent patient experience. We are looking for a dependable and motivated team player with good interpersonal skills and a professional attitude to join our team. Because of the very high level of care we achieve, the demands on the front desk are extremely high. We require a lively, enthusiastic person who is creative and able to provide personalized care in our busy office. This position will primarily work in the front office. Solid administrative experience, good customer service and a mature, calm demeanor are essential skills for this position.
GENERAL SUMMARY OF DUTIES:
• Provides a variety of medical front office support tasks.
• SUPERVISION RECEIVED: Reports to Front Desk Supervisor, Practice Manager
TYPICAL PHYSICAL DEMANDS:
Requires prolonged sitting, some bending, stooping and stretching. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate information.
TYPICAL WORKING CONDITIONS:
Work is performed in a medical office environment. Involves frequent contact with patients and staff and some contact with doctors. Work may be stressful at times. Contact may involve dealing with anxious or upset people. Essential Functions and responsibilities: (This list may not include all of the duties assigned.)
• Answers telephones, triages calls, takes messages, and provides information.
• Provides support services to patients and medical staff. Schedules appointments and admissions as required.
• Prepares patient charts and other office documents. Scans and sorts documents into Electronic Health Record.
• Attends staff meetings.
• Maintains files. Assists in updating office systems.
• Inventories office supplies. Assists in the care and maintenance of office equipment.
• Books, coordinates, and reschedules patient appointments. Relays necessary messages to staff and doctors.
• Answers questions regarding patient appointments, prescriptions and testing.
• Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and updates patient records.
• Assembles patient's paperwork and forms for visits.
• Requests referrals and authorizations as needed. When scheduling specialists
• Logs payments and balances receipts. Ensures copays are balances and reports properly produced
• Oversees reception area, coordinates patient movement, and reports problems of irregularities.
• Maintains patient confidentiality.
• Adheres to Best Practices as introduced by the company and or Practice Manager
• Performs other related work as assigned or required.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
• 1 year of front office or administrative experience in a HEALTHCARE environment
• Minimum High school diploma, GED or equivalent.
• Experience with, and proficiency in, electronic medical records: Use of EPIC software a plus
• Computer proficiency: Microsoft Office.
• Knowledge of medical office procedures.
• Knowledge of grammar, spelling and punctuation

Nice to Have Skills & Experience
• Bi-lingual in Spanish desired
• Completion of business school or related training, including computer courses preferred.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.