Supervisor, Patient Access - Revenue Cycle
Pittsburgh, Pennsylvania
Employer: UPMC Senior Communities
Industry: Corporate Services
Salary: Competitive
Job type: Full-Time
UPMC is looking to hire a full-time Supervisor to lead the Patient Access staff at Passavant McCandless as well as support the staff at Passavant Cranberry at least two days a week. The position will typically work Monday through Friday during evening hours, 3:00pm-11:30pm. However, all shifts (daylight, evening, and overnight) and days (weekdays, weekends, and holidays) would be required as needed to help maintain staffing levels.
As the Supervisor, you will perform a wide variety of functions depending on the needs of the department. You will be responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. In this role, you will need to ensure that methodologies, policies, and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties.
Responsibilities:
Qualifications:
Licensure, Certifications, and Clearances:
As the Supervisor, you will perform a wide variety of functions depending on the needs of the department. You will be responsible for technical support, cognizant skills required for other roles in the department, staff direction and development, leadership, accountability for key performance indicators, quality improvement, continuing education activities and supervision of associates. In this role, you will need to ensure that methodologies, policies, and procedures are deployed to guarantee the highest quality standards with extraordinary customer service as the goal. The Supervisor demonstrates the philosophies and core values of UPMC in the performance of duties.
Responsibilities:
- Complete department schedule, and weekly time/attendance and monitors PTO requests to ensure staffing coverage. Manage overtime keeping within budgetary requirements.
- Participate in assigned committees, special project tasks, and work groups as directed by department management.
- Foster an environment that encourages associate growth and development.
- Serve as a coach, mentor, team builder and facilitator.
- Provide on-call support to staff in the event of problems and/or staffing concerns.
- Serve as a resource person for technical and/or operational questions as a liaison with clinical and nonclinical departments ensuring the highest standards of data integrity are met.
- Identify problems; define alternatives and recommend practical efficient solutions.
- Responsible for training new associates and provide ongoing education and communication to staff.
- Review to ensure 100% compliance with uLearn requirements is met.
- Evaluate staff to ensure compliance with departmental competencies is met invoking additional training as needed.
- Represent the department in the absence of the manager. Make effective decisions within the scope of delegated authority.
- Follow up on customer complaints and issues; ensure problem resolution and corrective action for long-term solutions.
- Conduct new associate interviews working with HR to finalize the process. Collaborate with the manager and utilize other resources regarding personal issues and/or situations that have real or potential impact on the department and/or institution.
- Develop and update work-specific procedural and policy documentation.
Qualifications:
- BS in healthcare administration, finance, or related field and one year of healthcare billing, registration, or patient business services OR HS/Equivalent and three years of healthcare billing, registration, or patient business services, OR equivalent combination of education and experience required.
- Strong interpersonal and communication skills and ability to effectively problem solve and make independent decisions.
- Know insurance pre-certification/pre-authorization, Managed Care, Medicare/Medicaid and Commercial insurance plans.
- Prior working experience on personal computers and various office equipment.
Licensure, Certifications, and Clearances:
- Act 34
- Credentialing as a Certified Healthcare Access Associate (CHAA) through the National Association of Healthcare Access Management (NAHAM) preferred.
UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-07-02
Reference: 6181860834
Country: United States
State: Pennsylvania
City: Pittsburgh
ZIP: 15216
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
Similar jobs:
-
Patient Access Representative - Center City Jefferson Admissions - Full Time Rotating
Jefferson Health in Philadelphia, Pennsylvania -
Patient Access Float-Multiple Locations (FT DAY) Einstein Jefferson Health
Jefferson Health in Montgomery County, Pennsylvania -
Patient Access Specialist I
UPMC Senior Communities in Pittsburgh, Pennsylvania -
Patient Access Rep-ER Registration (FT Evening) Abington Jefferson Health
Jefferson Health in Montgomery County, Pennsylvania -
Emergency Department Registration Associate - EVENING SHIFT - Revenue Cycle Patient Access
Penn State Health Milton S. Hershey Medical Center in Hershey, Pennsylvania -
Patient Access Representative - Frankford Jefferson - Per-Diem Evenings
Jefferson Health in Northeast Philadelphia, Pennsylvania -
Patient Services Coordinator - Access Center
Pennsylvania Medicine in Philadelphia, Pennsylvania -
Community Hospital Registration Associate - Revenue Cycle Patient Access
Penn State Health Milton S. Hershey Medical Center in Reading, Pennsylvania -
Representative Patient Access (8a-4:30p/EOW/EOH)
Temple University in Philadelphia, Pennsylvania -
Patient Access Representative
Pennsylvania Medicine in Philadelphia, Pennsylvania -
Dir - Admissisions, Discharges and Patient Access
Genesis HealthCare in Gettysburg, Pennsylvania💸 $28 - $30 per hour -
Community Hospital Registration Associate - Revenue Cycle Patient Access
Penn State Health Milton S. Hershey Medical Center in Lancaster, Pennsylvania -
Hospital Admissions Registration Associate - Revenue Cycle Patient Access
Penn State Health Milton S. Hershey Medical Center in Hershey, Pennsylvania -
Patient Access Coordinator - Patient Access - Full-Time - Day/Eve.
Doylestown Hospital in Doylestown, Pennsylvania -
Patient Access Representative - Torresdale Jefferson - Full Time Overnights
Jefferson Health in Northeast Philadelphia, Pennsylvania -
Patient Access Lead - Jefferson Center City ED - Full Time Rotating Schedule
Jefferson Health in Philadelphia, Pennsylvania -
Patient Access Supervisor - Jefferson Center City ED - Full Time Rotating
Jefferson Health in Philadelphia, Pennsylvania -
Community Hospital Registration Associate - Revenue Cycle Patient Access
Penn State Health Milton S. Hershey Medical Center in Reading, Pennsylvania -
Patient Access Rep (FT DAY) Central Registration-Outpatient- Abington Jefferson Health
Jefferson Health in Montgomery County, Pennsylvania -
Emergency Department Registration Associate - Revenue Cycle Patient Access
Penn State Health Milton S. Hershey Medical Center in Hershey, Pennsylvania