Supervisory Veterans Service Representative

Summary

The Supervisory Veterans Service Representative (Coach) leads an assigned team within the Veterans Service Center (VSC), BEST, or Pension Management Center division through a staff of personnel responsible for providing information, advice, and assistance on all types of Veterans benefits claims administered to veterans/dependents and for providing outreach service to various stakeholders.

This job is open to

• Career transition (CTAP, ICTAP, RPL)
  
  Federal employees who meet the definition of a "surplus" or "displaced" employee.
• Internal to an agency
  
  Current federal employees of this agency.

Clarification from the agency

This vacancy announcement is open ONLY to current and permanent VBA employees )VBA Wide) and employees of the Detroit, Saint Louis and Pittsburgh Regional Offices (Facility Employees), Displaced federal employees eligible under CTAP.

Duties

Major Duties:

• Ensures that the team's quality and timeliness of service meets performance indicator goals.
• Is responsible for the cost-effective use of resources to accomplish the team's assigned outcomes.
• Supervises work that is vital to the processes through which the agency formulates award decisions involving the expenditure of large sums of money or denials, which can have major adverse consequences for an applicant. It may also affect the applicant's eligibility for medical protection, social services, food stamps, and other forms of income assistance.
• Gathers and interprets a wide range of data addressing service concerns and recommends appropriate action based on that data.
• Possesses the understanding and ability to apply the principles of individual counseling and small group dynamics.

Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job.
• Selectees are subject to a background/suitability investigation.
• Selective Service registration is required for males born after 12/31/1959.
• A probationary period may be required for employees and supervisors.
• Selected applicants will be required to complete an online onboarding process.
• Virtual: This is not a virtual position.
• This is a Non-Bargaining Unit Position.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2024.

Time In Grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet Time In Grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. To support your claim of Time In Grade, you must submit your most recent Appointment, Promotion, or Within Grade Increase SF-50 (do not submit an Award or General Adjustment SF-50 [for example]). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

Specialized Experience is experience that has equipped the applicant with the particular knowledge, skills, and abilities to perform successfully the duties of the position(s), and that is typically in or related to the work of the position to be filled. The applicant must document knowledge of a complex field of laws, regulations and Federal legislation pertaining to the full range of Veterans benefits and a comprehensive and thorough knowledge of state, federal and local benefit programs in order to be able to explain them, both orally and in writing, to individuals of all educational backgrounds.

Examples of specialized experience would typically include:

• Performing the duties of an Assistant Coach and assisting Coaches in their responsibilities on a daily basis.
• Ensuring that the teams' qualify, and timeliness of service meets performance indicator goals.
• Responsible for the cost-effective use of resources to accomplish the teams' assigned outcomes.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is NO education substitution for the GS-0996-13 Supervisory Veterans Service Representative (Coach).

Additional information

Work Schedule: Standard 5-day, 8-hour, full time (40 hours a week) schedule, 8:0 am to 4:30 pm CDT; Monday - Friday. Hours may vary to effectively carry out the mission.

Title/PD#: Supervisory Veterans Service Representative GS - 13; PD 02101A

Promotion Potential: This position is at its full performance level.

Physical Requirements: The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; driving an automobile, etc. No special physical demands are required to perform the work.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Displaced federal employees: The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. A score of 85 or above on the assessment questionnaire is considered well qualified. Information about ICTAP and CTAP eligibility can be found here.

Service credit for leave: Veterans Affairs offers creditable service for annual leave accrual for non-federal work experience to eligible employees. For more information about crediting experience for annual leave visit here.

This job opportunity announcement may be used to fill additional vacancies and other vacancies in the same series, grade, and location.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Competencies:

• Skill in oral and written communication which includes the preparation and explanation of reports, decisions, inquiries, or letters to individuals with varying levels of understanding;
• Ability to independently interpret and apply complex regulations, principles, and concepts to analyze information in order to make sound conclusions;
• Ability to independently perform assigned tasks within established time frames;
• Ability to motivate others to effectively perform in accomplishing the goals of the service center in an accurate and timely manner. This includes: maintaining effective working relationships with employees, management, veterans and customers;
• Ability to establish goals, priorities, plan, control, organize, assess status, identify viable solutions and ability to formulate and implement in-service training programs. This includes: a thorough understanding of Human Resources Management, EEO and Partnership Agreement.

Supervisory/Managerial Abilities:

Candidates must also demonstrate experience or training they possess, or have the potential to develop, the qualities of successful supervision as follows:

• Assign to and review work of subordinates, train and work effectively with subordinates from a variety of backgrounds and with different levels/areas of training;
• Accomplish the quality and quantity of work expected within set limits of cost and time;
• Plan own work and carry out assignments effectively;
• Communicate with others effectively both orally and in writing in working out solutions to problems or questions relating to the work;
• Understand and further management goals as these affect day-to-day work operations; AND
• Develop improvements in, or design new work methods and procedures.

• Benefits
  
  A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
  
  Review our benefits
  
  Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
• Required Documents
  
  As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
  
  The following documents are required for all applicants:
  • Resume
  • SF-50/ Notification of Personnel Action
  Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position.
  
  Resume
  
  • Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
  • For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the GS level of your experience. If your resume does not contain this information you will not receive consideration for this position.
  • If you submit more than one copy of your resume, only the most recent version will be reviewed.
  • The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
  
  SF-50
  
  
  • The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). You must submit your most recent appointment, promotion, or within grade increase SF-50 (do not submit an Award or General Adjustment SF-50 [for example]). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility.
  
  The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for you application, such as documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.
  
  Cover Letter
  
  Disability Letter (Schedule A)
  
  Disability Letter (VA)Other (2)
  
  Performance Appraisals
  
  Resume
  
  Separation Notice (RIF)SF-50/Notification of Personnel Action
  
  Applicants claiming CTAP/ICTAP eligibility must also submit:
  
  
  • Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
  • Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
  • Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
  • Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held
  
  Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
  
  
  If you are relying on your education to meet qualification requirements:
  
  Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
  schools accredited by accrediting institutions recognized by the U.S. Department of Education.
  
  Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.
• How to Apply
  
  To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/12572260 and submit the documentation specified in the required documents section. Documents will not be accepted after the closing date of the announcement.
  
  The complete application package must be submitted by 11:59 PM (EST) on 10/20/2024 to receive consideration.1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.2. Click submit my answers to submit your application package.
  
  Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.
  
  To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.
  
  Your uploaded documents may take several hours to clear the virus scan process.
  
  To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.
  
  If you are unable to apply online view the following link for information regarding an Alternate Application.
  
  Agency contact information
  
  Mary Chavez
  
  Phone
  
  313-596-7200
  
  Email
  
  mary.chavez@va.gov
  
  Address
  
  Detroit Regional Benefit Office
  
  Federal Building, 477 Michigan Ave
  
  Detroit, MI 48226
  
  US
  
  Next steps
  
  After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly.
  
  After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.
  
  You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.
• Fair and Transparent
  
  The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
  
  
  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Required Documents

The following documents are required for all applicants:

• Resume
• SF-50/ Notification of Personnel Action

Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position.

Resume

• Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
• For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the GS level of your experience. If your resume does not contain this information you will not receive consideration for this position.
• If you submit more than one copy of your resume, only the most recent version will be reviewed.
• The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
• If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.

SF-50

• The SF-50 must indicate proof of status and should identify your position title, series, grade, step, salary, tenure, and type of service (Competitive or Excepted). You must submit your most recent appointment, promotion, or within grade increase SF-50 (do not submit an Award or General Adjustment SF-50 [for example]). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility.

The following documents are accepted, and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for you application, such as documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information.

Cover Letter

Disability Letter (Schedule A)

Disability Letter (VA)Other (2)

Performance Appraisals

Resume

Separation Notice (RIF)SF-50/Notification of Personnel Action

Applicants claiming CTAP/ICTAP eligibility must also submit:

• Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
• Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
• Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
• Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held

Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.


If you are relying on your education to meet qualification requirements:

Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Education.

Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating.

How to Apply

To apply for this position, you must complete the https://apply.usastaffing.gov/ViewQuestionnaire/12572260 and submit the documentation specified in the required documents section. Documents will not be accepted after the closing date of the announcement.

The complete application package must be submitted by 11:59 PM (EST) on 10/20/2024 to receive consideration.1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.2. Click submit my answers to submit your application package.

Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application.

Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

If you are unable to apply online view the following link for information regarding an Alternate Application.

Agency contact information

Mary Chavez

Phone

313-596-7200

Email

mary.chavez@va.gov

Address

Detroit Regional Benefit Office

Federal Building, 477 Michigan Ave

Detroit, MI 48226

US

Next steps

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly.

After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service
• Signature and false statements
• Social security number request