Support Analyst - HR Applications

We're powering a cleaner, brighter future.

Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.

We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).

In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.

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PRIMARY PURPOSE OF POSITION

The purpose of this position is to provide transactional analysis and support for Human Resource applications. Key responsibilities include day to day support of system operations. Additionally, this position will respond to client inquiries and provide exceptional delivery of customer service including end user education, issue resolution and recommendations for change.

PRIMARY DUTIES AND ACCOUNTABILITIES

• Analyze, design, develop or modify HR Applications to meet business requirements (55%)
• Engage with business and IT partners to ensure business needs are satisfied with practical, efficient, and cost-effective solutions. Document requirements, design and perform validation for existing and newly created functionality (20%)
• Actively engage with IT partners and HR team on progress, status and issues pertaining to HR Solutions (10%)
• Support Operational processing and resolve Production support issues (10%)
• Support deployment and hyper-care activities (5%)

JOB SCOPE

• Develop and maintain deep knowledge of technology and its application across our business areas or for our customers.
• Applies technical expertise to plan, design, build or support required products and processes.
• Conducts work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment.

MINIMUM QUALIFICATIONS

• Bachelor's degree (ex: Computer Science or related discipline) and 2 - 5 years of relevant experience (HR Technologies implementation, architecture, support, programming technologies, etc.) or minimum 6 - 9 years of relevant combination of education and work experience.
• Demonstrates strong software development, configuration and/or maintenance capabilities coupled with the ability to work under tight deadlines.
• Strong understanding of HR technologies best practices and trends in domains of talent management, payroll, time and labor, performance management, etc.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Experience in cloud-based HR Technologies.
• Demonstrated strong teamwork skills with self-motivation to achieve success in a rapidly evolving environment.
• Self-motivated and able to prioritize and manage workload and meet critical project milestones and deadlines.
• Knowledge of one or more programming languages, e.g. Java, SQL , JavaScript, Python, etc.
• May require help to troubleshoot complex issues.

PREFERRED QUALIFICATIONS

• Demonstrated ability to configure and maintain Human Resources, Payroll, or Timekeeping systems to align with organizational, union, and regulatory requirements.
• Experience in Oracle's Fusion or eBusiness HCM/Payroll
• Experience in end-to-end processing cycle for various HR Functions - Employee Lifecycle, Timekeeping and Payroll, Compensation ensuring accuracy and timeliness of payments, including data validation, calculation, and reconciliation