Support Center Analyst/IT Support Assistant-Recruited

Boston, Massachusetts

Employer: ASK Staffing
Industry: 
Salary: $30 per hour
Job type: Full-Time
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Service Desk Analyst

Duration: 03 Months Contract

Location: Boston, MA 02215

Pay Rate: $30/hr.

Job Description:
  • Provides faculty, staff, and students basic technical support for routine and anticipated questions concerning the use of computer hardware, software, audio/visual and other specialized technology.
  • Troubleshoots, diagnoses problems, implements corrective action procedures and/or escalates to other technical resources as appropriate.
  • Provides in-person services to community members including device lending
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns.
  • Serves as technical resource to unit; Sets up and submits production jobs and edits and debugs computer output.
  • Develops and tests user documentation.
  • Tests programs and account issues.
  • Maintains, updates or creates systems, databases and web pages using front-end user-enhanced web tools within prescribed guideline.s
  • Designs and produces moderately complex reports.
  • Assists with complex technical projects.
  • Provides cross-functional support of team members in related IT support groups, and performs other duties as assigned.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.
Created: 2024-08-27
Reference: 253084
Country: United States
State: Massachusetts
City: Boston
ZIP: 02120

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