Support Engineering Cust Supt Service Specialist 3

Regular and predictable attendance is required.

Job Description

The BGS Associate Customer Service Technician will support Flight Operations and Maintenance Activities for the T-7 program based at Edwards Air Force Base, CA.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options.

Position Responsibilities:

• Maintenance Data Center personnel shall support Flight Operations through the update, retrieval, and recommended updates to Technical Data as required by Ground Operations Procedures to assist Maintenance personnel in support of T-7 aircraft
• Maintenance Data Center personnel shall support aircraft flight activities through the use of the Aircraft Flight Reporting System (AFRS) and the Integrated Maintenance Data System (IMDS
• Maintenance Data Center/Debrief personnel shall perform aircrew debriefing functions to include video download and storage for later review and analysis by Manufacturing Engineering, System Engineering IPTs, Mission Systems, Project Management, Boeing, DCMA, and Customer aircrew personnel
• Maintenance Data Center personnel shall also support these activities through the use of mission loads and video checkout activities
• Applicable and appropriate educational/certification credentials from an accredited institution and/or equivalent experience is required
• Investigates simple technical, maintenance, operational and quality issues that cannot be resolved by customer
• Assists in troubleshooting to understand root cause. Receives customer reports and correlates to established criteria for reportable events
• Provides reports and assistance in researching event to determine safety implications
• Develops routine in-service correspondence for continued safe and efficient operation and maintenance of equipment
• Assists in quality investigations by providing technical data
• Coordinates limited technical communications between customers, suppliers and Boeing resources to assure customer requirements are met
• Willing to work weekend overtime
• This position requires a pre-start U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship.

Basic Qualifications (Required Skills/Experience):

• 1+ years of experience in a military aircrew or in an aircraft maintenance career field
• Basic understanding of computer operations and functionality
• Experience working with Microsoft Office (Excel, Word, PowerPoint)

Preferred Qualifications (Desired Skills/Experience):

• Prior Debrief experience
• Military aircrew experience and/or avionics maintenance experience
• Basic understanding of Technical Manual publication structure
• Knowledge of military maintenance practices
• Ability and willingness to take ownership of work activities; plan and organize tasks to ensure tasks are completed in accordance with quality standards and established delivery schedules
• Excellent verbal and written communications skills are vital for effective performance
• Customer and Stakeholder Interface

Typical Education/Experience:

Education/experience typically acquired through advanced education (e.g. Associate) and typically 1 or more years' related work experience or an equivalent combination of education and experience (e.g. Bachelor, 3 years' related work experience, etc.).

PROJECT/SKILLS

• Describe the project they will be working on: T-7 aircraft support
• Size of the Team: Our Maintenance Data Center team in St. Louis has 8 team members. This will consist of 2 at Edwards AFB.
• Type of background you are looking for (education, # yrs experience, etc.): 1+ years Military aircrew experience and/or avionics maintenance experience
• Software skills required: Basic understanding of computer operations and functionality. Experience working with Microsoft Office (Excel, Word, PowerPoint, etc.)
• Any certifications required: No