Support Specialist for Academic Support Services

Job no: 519401
Work type: On Campus
Location: Normal, Illinois

Title: Support Specialist for Academic Support Services
Division Name: Academic Affairs
Department: Julia N Visor Academic Center

Job Summary

The Support Specialist for Academic Support Services assists the Coordinator of Academic Support Services of University College in the development and delivery of specific University College/Visor Center services including: tutorial services, Supplemental Instruction, day to day operations, supervision, hiring, and training of student employees and graduate assistants, outreach efforts to students served by the Visor Center, data collections for assessing various programs, and various Center details such as scheduling of tutoring and workshops and development of trainings for student employees and graduate assistants.

The Support Specialist for Academic Support Services position must work without considerable supervision to achieve the effective administration and development of the goals of University College within Academic Support Services. These goals are determined by the Coordinator of Academic Support Services and the Associate Director of Academic Enhancement in coordination with other University College units. Regular meetings and regular contact with the Coordinator of Academic Support Services in University College are expected and should contribute to the achievement of the goals of University College Academic Support Services and the goals of University College.

Additional Information

University Benefit Highlights:

- Insurance benefits , including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday / administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

For more University Benefit information: https://hr.illinoisstate.edu/benefits/

Information regarding eligibility for participation in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here https://hr.illinoisstate.edu/benefits/insurance/

Salary Rate / Pay Rate

$20.00 - $24.00 per hour

Required Qualifications

1. Bachelor's degree (transcript required - may be unofficial)
2. Six (6) months of full-time (or part-time equivalent) work experience in higher education (1 year in a graduate assistantship would equal six (6) months) performing academic support service duties. Academic support service duties include direct assistance or contribution in the programmatic delivery of tutoring, educational services, academic advising, academic achievement, personal growth, or career planning for college students.
3. Demonstrated ability to multi-task and produce quality work under deadlines.
4. Exemplary intercultural fluency through excellent communication skills including verbal, non-verbal, listening, problem solving, public presentations, and teamwork.
5. Working knowledge of basic office software (Microsoft Office Suite).

Preferred Qualifications

1. Experience with college level tutoring and/or college level academic support services
2. Master's Degree (preferred in Education, College Student Personnel, Psychology or related field).
3. Supervisory and/or leadership experience
4. Familiarity with Illinois State University and University College policies and procedures and state and federal law, in particular the Ethics Standards for all employees of the State of Illinois State University.
5. Ability to demonstrate flexibility in a changing administrative model.
6. Ability and experience working with diverse populations of students, peers, and public.
7. Ability to work independently and without intense supervision, but also effectively contribute to a team with a learner-centered and service-oriented philosophy.
8. Excellent oral and written communication skills, including ability to effectively make public presentations.
9. Excellent interpersonal skills including listening, communication, and teamwork.

Work Hours

Monday-Friday 8:00 a.m. - 4:30 p.m. with occasional events outside of those hours and days.

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
1. Effectively communicate on a daily basis.
2. Remain at a workstation for extended periods.
3. Move about in various locations across campus as needed to complete day-to-day work.

Proposed Starting Date

January 6, 2025

Required Applicant Documents

Resume
Cover Letter
Reference List
Transcripts - See Special Instructions to Applicants for additional options

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

College or university transcripts (may be unofficial) must be submitted prior to the application deadline in order to receive full consideration. Transcripts can either be uploaded with your application or submitted via the options listed below. In order to be eligible for Veteran's Preference points on the exam, appropriate military service documentation, such as a DD214, must be submitted prior to the application deadline.

Transcripts and/or DD-214 paperwork may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011, Attn: Colette Homan
Address: Illinois State University
Human Resources
Campus Box 1300
Normal, IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position, you will receive a score calculated based on your education and experience, and your name will be placed on the active employment register by exam score. After the application deadline, the names within the top three scores will be referred to the department for interview. The active register for this classification will be voided when the position is filled.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired, out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois driver's license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Contact Information for Applicants

Colette Homan
Human Resources
309-438-8848
cshoman@ilstu.edu

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at (309) 438-3383 . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system, please call Human Resources at (309) 438-8311 .

Application Opened: 10/02/2024 05:00 PM CST
Application Closes: 10/24/2024 11:55 PM CST