Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.

Years

Required/Preferred

Experience

1

Required

Experience in providing support for hardware and software

1

Required

Experience answering customer calls and issues

1

Required

Experience in communicating information to customers

1

Required

Experience in providing quality customer service for all customers in resolving problems, ensures customer satisfaction and documenting the reported problems

1

Required

Experience with or knowledge of security requirements

1

Required

Experience in reporting, printing, and distribution of reports to customers and management as assigned

1

Preferred

Experience in notifying management of problems with processing and follows standards and procedures in correcting the problem or in transferring to the appropriate personnel for corrective actions

1

Preferred

Experience in assisting with documenting Standard Operating Procedures

1

Preferred

Experience with work production and reports failures and/or abnormalities for ensuring proper procedures for various outputs are followed along with Initiating commands to run jobs for customers

1

Preferred

Experience in performing preventative maintenance on equipment according to procedures

1

Preferred

Experience in testing new products and procedures

1

Preferred

Experience with security measures dealing with CPA and non CPA personnel (badges and log book sign ins)

1

Preferred

Experience with the Microsoft Office products, including TEAMs Word, Visio, Excel and PowerPoint