8:00-4:30pm Monday-Friday

Why UT Southwestern?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care and resources for our valued patients and employees. Ranked as the #1 hospital in Dallas-Fort Worth for the fifth consecutive year, we invite you to continue your healthcare career with us at UT Southwestern. You will discover a culture of teamwork, professionalism, and consistent opportunities for learning and advancement into leadership roles.

SUMMARY

Works under minimal supervision to provide advanced scheduling of patients for department or clinic.

MINIMUM QUALIFICATIONS

EDUCATION/EXPERIENCE

• High school diploma or equivalent with five (5) years of experience working in a medical office environment;
• Prefer at least one (1) year experience in surgery scheduling.
• Additional education may be considered in lieu of experience.
• Exposure and working knowledge of physician billing, medical collections, coding and surgery scheduling.

ESSENTIAL FUNCTIONS

1. Schedules patient surgical procedures at various entities (University Hospitals, Ambulatory Surgery Centers) in accordance with established protocols; acquires the appropriate information and orders from the surgeon.
2. Provides pre-certification of all procedures to ensure coverage and proper billing procedures; and/or may obtain insurance pre-certification from the referring physician's office and contacts insurance carriers for confirmation; advises clinic and/or patient on co-payment or co-insurance responsibility.
3. May be responsible for accurately entering scheduling, insurance and registration information into the appropriate system(s).
4. Maintains and monitors surgical block time to keep utilization at a high standard; advises surgeon of unused time and releases the unused time to prevent loss of department's surgical block time.
5. Request and secure tissue from Tissue Bank/Transplant Services working with Faculty and OR to ensure delivery of the requested tissue at the time of surgery to avoid delay or cancellation of surgery.
6. Requests and/or obtains the ordered materials and/or equipment needed for surgery and confirms with the surgeon before surgery in order to avoid delay or cancellation of surgery.
7. May research claims on payment denials from third party carriers for pre-certified procedures.
8. Acts as liaison with other departmental staff when needed for the coordination of multiple and/or special procedures.
9. Adheres to patient privacy act HIPAA, and confidentiality policy at all times.
10. Duties performed may include one or more of the following core functions: (a) Directly interacting with or caring for patients; (b) Directly interacting with or caring for human-subjects research participants; (c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or (d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
11. Performs other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES

CUSTOMER SERVICE

MEDICAL TERMINOLOGY

EFFECTIVE COMMUNICATION SKILLS

DATA ENTRY/PROFICIENCY IN PCs

EXCELLENT SPELLING AND GRAMMAR

The following is the acronym, "PACT", and is fundamental to all non clinical positions at UT Southwestern Medical Center:

P-Problem Solving: Employees take ownership in solving problems effectively, efficiently, and to the satisfaction of customers, or managers. They show initiative in addressing areas of concern before they become problems.

A-Ability, Attitude and Accountability: Employees exhibit ability to perform their job and conduct themselves in a professional and positive manner reflecting a professional environment readily assuming obligations in a dependable and reliable manner.

C-Communication, Contribution, and Collaboration: Who are our Customers? Anyone who requests our help, needs our work product, or receives our services. Employees focus on customer service with creative solutions while improving the customer experience through clear, courteous, and timely delivery and communication. Sharing ideas with others helps expand our contribution to department goals.

T-Teamwork: Employees work to contribute to the department's success by supporting co-workers, promoting excellence in work product and customer service, and in maintaining a satisfying, caring environment for each other.

WORKING CONDITIONS

Work is performed primarily in clinic, laboratory area, or general office area.

Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of Vice President for Human Resources Administration or his/her designee.

This position is security-sensitive and thereby subject to the provisions of Texas Education Code •51.215.

BENEFITS

To learn more about the benefits UT Southwestern offers, visit https://www.utsouthwestern.edu/employees/hr-resources/

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status. To learn more, please visit: https://jobs.utsouthwestern.edu/why-work-here/diversity-inclusion/