Switchboard Operator- The Hotel Hershey

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Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 10 Villas with 48 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award. This position is responsible for responding to all internal and external calls received through The Hotel Hershey's main switchboard. As a Full-Time Team Member, you will enjoy sweet perks like FREE admission to Hersheypark, discounts, and more as soon as you receive your Employee ID! Your total compensation consists not only of the wage that you are paid, but also includes Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and so much more! Job Duties (Duties marked with an asterisk are essential functions of this job):

• Transferring calls to the appropriate destination
• Accepting requests for and placing wake-up calls at the designated times
• Accepting and delivering accurate messages
• Monitoring the heat/smoke detector panel
• Activating emergency response procedures when necessary
• Monitoring two-way radio communication with security/engineering and guest service staffs
• Handling and following up on evening calls for the Housekeeping Department
• Employing the paging system to locate staff
• Performing other duties as assigned

Qualifications:

• Must be at least 18 years of age.
• A minimum of 1 year of experience working in customer service.

Knowledge, Skills, and Abilities:

• Demonstrated courtesy, clarity of speech, and good judgment.
• Proven employee/guest relations, communication, problem solving and organization skills.
• Basic keyboarding skills and ability to type 35 wpm.
• Ability to work with minimal supervision.
• Professional image representative of property image.

Job Demands:

• Physical requirements include sitting (up to 100% of the shift), hearing, speaking clearly and finger dexterity.
• Ability to work as required by business levels, including weekends and holidays.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Hershey Entertainment and Resorts is an Equal Opportunity Employer

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