System Administrator (TS/SCI)

Arlington, Virginia

Employer: Piper Companies
Industry: Information Technology
Salary: $75000 - $100000 per year
Job type: Full-Time
Zachary Piper Solutions is seeking a TS/SCI cleared System Administrator to provide IT and customer support for a diverse team of government, contractor, and prime personnel in Arlington, Virginia.

Responsibilities:
  • Responsible for providing technical assistance and support related to computer systems, hardware, or software.
  • Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.
  • Responds to email or chat messages for customers seeking help.
  • Walks customers through problem-solving process.
  • Runs diagnostic programs to resolve problems.
  • Follows up with customers to ensure issue(s) were resolved.
  • Gains feedback from customers about system usage.
  • Creates a ticket in the approved incident management system for all support calls received, or route user support calls to appropriate IT Help Desk.
  • Attempt First Call Resolution (FCR) for all requests received.
  • Provide first contact for troubleshooting, and security issue/error resolution.
  • Ability to support a dynamic environment, including outages and after-hours support.
  • Provide ad-hoc support to the security team during periods of austere manning.
  • Other duties as assigned.

Qualifications:
  • Experience in the DOD Community.
  • Active DoD TS/SCI Clearance
  • Exhibit excellent customer service, organizational and time management skills.
  • DoD 8140 (formerly 8570.01-M); IAT Level I; A current A+ CE or Security+ CE Certification.
  • Must be able to handle multi-level classifications of information with discretion.

Compensation:
  • Pay range: $75,000 - $100,000
  • Benefits: Medical, dental, vision. 401k, PTO, 11 Federal Holidays
Created: 2024-08-30
Reference: 125801
Country: United States
State: Virginia
City: Arlington
ZIP: 22209

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