Cheil Dallas | Brand Experience | Solutions Team
Systems Administrator

About us
Cheil Worldwide is the 10th largest agency network in the world. Headquartered in Seoul, South Korea, founded by Samsung in 1973 to grow its local and global business. While Samsung is still a key client, our roster has evolved to include other globally recognized brands, such as Adidas, PayPal, ESPN, Lego, Coca-Cola, Nivea, Starbucks, and many more.

Cheil Dallas is a full-service agency located in Plano, Texas, currently serving as AOR for Samsung Mobile US. The agency team includes 200+ creative problem-solvers who share a passion for developing groundbreaking ideas rooted in data, driven insights, and enabled by innovative technology.

About you
We seek a proactive and organized individual to support IT systems at our Cheil Dallas office. As the Systems Administrator, your role entails overseeing the daily operations of our servers, including e-mail, print, and backup systems, and ensuring their associated operating systems and software are up-to-date and functioning efficiently. You will be responsible for maintaining network connectivity, managing security measures to safeguard our data, and handling both the setup and ongoing support of AV equipment in our conference rooms. This position requires a strong ability to troubleshoot and resolve technical issues promptly while maintaining clear communication with team members and other stakeholders to ensure a seamless IT infrastructure. This role is based in Plano, Texas.

• You are highly organized and adept at managing multiple in-progress projects simultaneously.
• You are a proactive solution-finder, always ready to tackle challenges as they arise.
• You possess a strong analytical mindset and excellent problem-solving skills.
• You have the ability to work independently as well as collaboratively in a team environment.
• You are a clear communicator, capable of explaining complex IT concepts to non-technical stakeholders.
• You have a keen interest in staying updated with the latest technology trends and innovations.
• You have a strong stance on the right way to set up IT systems, but are also capable of adapting if rigid parameters don't allow for your ideal approach in order to find the best solution possible in any circumstance.

About the role

• Administer and maintain servers, including e-mail, print, and backup servers, and their associated operating systems and software.
• Oversee and troubleshoot issues related to employee hardware, software, and networking.
• Ensure data integrity by evaluating, implementing, and managing appropriate software and hardware solutions.
• Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations.
• Perform regular security monitoring to identify any possible intrusions.
• Manage and support the organization's audiovisual technology needs, particularly in setting up and maintaining AV equipment in conference rooms.
• Serve as a primary point of contact for IT-related issues, effectively addressing and resolving tickets in a timely manner.

About the Requirements

• Bachelor's degree in IS or related field preferred
• Or a combination of certification (Microsoft Certified Systems Administrator (MCSA), CompTIA Server+, or similar credentials) with desired work experience.
• 5+ years of industry experience in systems administration, demonstrating a broad knowledge of hardware, software, and networks.
• Experience with AV technology and conference room setups is highly preferred.
• Familiarity with both Windows and Macs, as well as various network components.
• Certifications such as Microsoft Certified Systems Administrator (MCSA), CompTIA Server+, or similar credentials are desirable but not mandatory.
• Experience with Cisco systems and strong foundation in network/server are strongly desired.
• Able to work onsite with some remote flexibility with on-call status for agency needs.