Systems Analyst II @ Starbucks

Location: Hybrid (1 day onsite but may vary)

Duration: 6 Months

Daily Responsibilities:

Systems Support

• Gathers, analyzes, and documents solution requirements.
• Utilizes Lean or Human Centered Design techniques to develop business process designs and improve operations via process re-engineering efforts.
• Supports solution design utilizing user-centric design techniques.
• Effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
• Considers overall user technology experience in thoughtfully designing engaging solutions.
• Performs application configuration (i.e. create attributes, workflows and UI changes) in support of solution delivery initiatives.
• Supports data conversion. Performs the extract, load, and validation of converted data.
• Uses data queries to support validation of data conversion and test results.
• Develops system proficiency and builds subject matter expertise through root cause analysis.
• Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and team.
• Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles)
• Uses query tools to write ad-hoc queries for mass data analysis and operational reports.
• Knowledge and use of Office 365 applications

Leadership

• Self-directed; is successful with minimal direction from more senior analysts providing escalation when necessary.
• Partners with business teams, responding quickly and thoroughly to issues and requests.
• Provides constructive input and perspective to team conversations.
• Able to lead small streams of design/work

Team Responsibilities

• Manages and optimizes team's operational cadence and operational calendars
• Manages the team's customer-facing inbox and Outlook calendar
• Manages the end-to-end learning delivery process, from intake to capturing learning completion

Technology requirements?:

• Consolidates learning feedback from multiple sources, and presents the data in a Power BI dashboard
• Hooks up to learning platforms
• Microsoft suite
• Coding/ building dashboards

Degree or certifications required?:

• No

Years experience?:

• 4+ years of relevant experience

Required background? Skills?:

• Management experience
• Troubleshooting
• Reporting in the learning management systems
• Project management experience
• Finding ways to improve

Top 3:

1

Systems integration dashboards

3+

2

Leadership/management

3+

3

Work with ambiguity

3+

Nice-to-Haves:

• Lean experience
• Tech background

What does your interview process look like? How many interviews per candidate?

• 2-3 interviews per candidate

Required Skills :
Basic Qualification :
Additional Skills :
Background Check :Yes
Notes :
Selling points for candidate :
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :No
Face to face interview required :No
Candidate must be local :Yes
Candidate must be authorized to work without sponsorship ::No
Interview times set : :No
Type of project :Administration/Support
Master Job Title :Misc: Non-Technical
Branch Code :Seattle