Systems Analyst

Rocket Mortgage, backed by Rocket Companies®, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer. We'll provide you with everything you need to make sure you're successful here.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

Preferred Qualifications

• 2 years experience in analyzing systems/applications
• Bachelor's degree in computer science, information technology, a related field, or equivalent experience
• Experience partnering cross-functionally to deliver systems, product and/or technology solutions
• Proficiency or a keen interest in AI and MarTech tooling

Job Summary

As a Systems Analyst, you'll analyze system functionality, ensure applications and/or systems are configured, maintained and performing as needed and provide the technical partnership with supported business areas to translate business processes into system workflow as well as assist with the implementation of system updates and improvements.

Responsibilities

• Develop and configure responsive workflows to efficiently and accurately drive business processes
• Provide clear direction and relevant communication regarding business workflows to team members across different functions, business areas and levels of the organization
• Analyze systems and processes holistically to identify areas of improvement and configure/implement solutions
• Outline and build appropriate solutions as well as deliver and communicate results by testing, creating technical documentation and hosting functional demos for business area acceptance criteria
• Identify, plan, test and configure all use cases changes while facilitating user acceptance testing
• Monitor and manage system updates, outages, maintenance, ongoing improvements and configurations and communicate with impacted business areas
• Perform troubleshooting as necessary
• Prepare reports on key indicators of application/system performance
• Provide internal technical support to ensure adequate functioning of the system and interfaces while serving as a contact for troubleshooting system errors
• Provide accurate and timely updates for status of tasks and projects

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks .

Who We Are

Rocket Companies® is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members.

Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We offer opportunities to all job seekers including individuals with disabilities and provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law. If you need a reasonable accommodation to assist with your job search, application for employment, or interview, please visit our FAQ page at www.myrocketcareer.com/how-we-hire/faqs/ for details on how to contact our team.