Systems Specialist

SUMMARY

As a Network Operations Center (NOC) Systems Specialist, you will be responsible for monitoring production environment, analysing production issues/alerts, identifying the root cause of the issue, resolving L1 issues related to On-Prem and Google Cloud hosted applications and batch jobs. You will also collaborate with cross-functional teams to improve NOC standard operating procedures, train the team members on resolving alerts/issues related to applications hosted in cloud and On-Prem.

RESPONSIBILITIES
• Review and understand application architecture in hybrid cloud environment
• Work with the application development teams to onboard NOC for production environment monitoring
• Create and Implement application Level 1 and Level 2 production issues resolution process
• Monitor, troubleshoot issues, and resolve Level 1 and Level 2 production issues.
• Work in shifts (24X7) to monitor batch jobs and applications hosted in hybrid cloud in production environment.
• Stay up to date with industry best practices and emerging technologies to continuously improve NOC operations.
• Train other team members on different cloud technologies and resolving the issues/alerts

REQUIREMENTS
• Requires three to five years of experience based on consistently demonstrated capabilities
• Experience in cloud infrastructure management, preferably with GCP.
• Experience in Terraform for infrastructure as code (IaC) and automation.
• Hands-on experience with Kubernetes for container orchestration, Cloud Native GCP resources
• Understanding of CI/CD tools, with a focus on GitLab CI/CD.
• Understanding of Batch jobs, Linux systems and networking.
• Experience in troubleshooting using Dynatrace
• Excellent problem-solving and communication skills.
• Ability to work effectively in a collaborative, cross-functional team environment.

EDUCATION & EXPERIENCE
• Bachelor's degree in information technology, MIS, Computer Science or related field required
• Experience in production environment monitoring and resolving Level 1 and Level 2 issues related to Applications/services hosted in on-prem and public cloud (preferably Google Cloud) infrastructure
• Experience in identifying the issue root-cause of the issue using Dynatrace
• Experience in setting and documenting technology standards for a production support organization

Benefits at AutoZone

AutoZone cares about people. That's why AutoZone offers thoughtful benefits programs designed to improve AutoZoners' physical, mental and financial wellbeing. Some of these benefits include:

• Competitive pay and time off
• Unrivaled company culture
• Medical, dental, vision, life, and short- and long-term disability insurance options
• 401(k) with Company match and Stock Purchase Plan
• Mental and physical wellbeing programs
• Opportunities for career growth and tuition reimbursement

Eligibility and waiting period requirements may apply. Learn more about all that AutoZone has to offer on careers.autozone.com.

An ONLINE APPLICATION is REQUIRED. Click the Apply button to complete your application. For step-by-step instructions on how to apply visit careers.autozone.com/candidateresources

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