Technical Systems Support Specialist

A genotyping company in Memphis, TN is looking for a remote senior technical support specialist to help with the ramp up of new clients.
This support specialist will support the needs of current and new global clients. The activities range from installation and upgrade of the software, troubleshooting, to configuring the systems. In addition, they work directly with a client through a web-based portal providing assistance to the software suite.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

3-6 years of experience in a technical support role
Experience supporting Cloud/SaaS applications.
Proficiency with LINUX/UNIX and/or Windows operating systems with database installations.
Proficiency with Windows Administration.
Proficiency with Webservers, prefer IIS.
Proficiency in Authentication; SSO and others.
Preferred of knowledge of relational databases; experience with SQL and the ability to write efficient queries.
Demonstrated ability to provide exceptional technical support, both internal and external.

Nice to Have Skills & Experience

Familiarity with reporting tools (MSRS, List&Label).

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.