Overview

Baylor St. Luke's Medical Center is an internationally recognized leader in research and clinical excellence that has given rise to breakthroughs in cardiovascular care neuroscience oncology transplantation and more. Our team's efforts have led to the creation of many research programs and initiatives to develop advanced treatments found nowhere else in the world. In our commitment to advancing standards in an ever-evolving healthcare environment our new McNair Campus is designed around the human experience-modeled on evidence-based practices for the safety of patients visitors staff and physicians. The 27.5-acre campus represents the future of healthcare through a transformative alliance focused on leading-edge patient care research and education. Our strong alliance with Texas Heart® Institute and Baylor College of Medicine allows us to bring our patients a powerful network of care unlike any other. Our collaboration is focused on increasing access to care through a growing network of leading specialists and revolutionizing healthcare to save lives and improve the health of the communities we serve.

Responsibilities

The Systems Support Representative provides customer service, technical support, and Assists with processing of Radiology exams utilizing the PACS system; assists management in controlling and directing efforts of file room staff and must be available to trouble shoot, collate PACS related paperwork and processes including workflow and PACS QA issues.

ESSENTIAL KEY JOB RESPONSIBILITIES
1. Assist users with data integrity and QA issues relating to PACS.
2. Performs first call support for users; report and track problems and issues relating to PACS, which includes resetting Workstations, testing the system and handling network problems.
3. Communication with users, documenting user feedback for system modifications and improvements and providing education and training to ensure staff competency.
4. Coordinate department PACS workflow with all modalities of Radiology, which includes collating PACS related paperwork for interpretation, identifying delays with workflow and any PACS QA issues.
5. Performs all clerical Film Library Functions and Assists file room staff with daily operational needs.

6. Assists physicians, hospital staff and patients in obtaining requested radiographic history and information.
7. Assists Film Library management with administrative duties, personnel management and other related duties, as requested.
8. Assists physicians, hospital staff and patients in nonfile room related duties.
9. Assumes lead role in performance of duties. May be called upon to act in place of manager/supervisor when absent.

Qualifications

Required Education and Experience:

• High School Diploma/GED
• Three (3) years of experience

Required Minimum Knowledge, Skills, Abilities and Training:

• Knowledgeable in computer system operations and processes.
• Knowledge with MS Windows application, Windows NT and Windows troubleshooting.
• Prior knowledge of medical terminology.

Disclosure Statement:

The job summary and responsibilities listed above are designed to indicate the general nature of the work performed within this job. They are not designed to contain or be interpreted as a comprehensive inventory of all job responsibilities required of employees assigned to this job. Employees may be required to perform other duties as assigned.