As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community by leading innovation across our system. Founded by Brigham and Women's Hospital and Massachusetts General Hospital, Mass General Brigham supports a complete continuum of care including community and specialty hospitals, a managed care organization, a physician network, community health centers, home care, and other health-related entities. Several of our hospitals are teaching affiliates of Harvard Medical School, and our system is a national leader in biomedical research.

We're focused on a people-first culture for our system's patients and our professional family. That's why we provide our employees with more ways to achieve their potential. Mass General Brigham is committed to aligning our employees' personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal development-and we recognize success at every step.

Our employees use the Mass General Brigham values to govern decisions, actions, and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration.

General Overview

Reporting to the New Hire Experience Manager, the Talent Operations Coordinator is responsible for owning the candidate experience throughout the onboarding process for both internal and external associates. The Talent Operations Coordinator will provide excellent candidate experience and be responsible the onboarding of all associates, including obtaining required forms, scheduling occupational health and I-9 appointments ensuring completion of all onboarding requirements including background, compliance, reference checks and, set up of systems access.

Principal duties and accountabilities

• Provide exceptional customer service to candidates, hiring managers, and recruiters throughout the onboarding process
• Lead the new hire onboarding process (accepted offer through New Employee Orientation)
• Communicate via email, phone, or in person with newly hired employees to ensure successful completion of all required pre-employment requirements including I-9, Occupational Health Clearance, background, compliance, and reference checks.
• Set up new employees in HRIS system(s)
• Run and create reports in the Applicant Tracking System.
• Continuously identify and implement ways to improve the onboarding experience.
• Partner with team leadership on strategic projects as they arise
• Required to be onsite at Cooley Dickinson Hospital 1 day per week

Qualifications

Qualifications

• Bachelor's Degree or relevant work experience
• Experience or strong interest in a career in Human Resources
• Experience with an Applicant Tracking System (Taleo, Workday, PeopleSoft)
• Proficiency in Microsoft Word, Excel, PowerPoint, & Outlook

Skills, Abilities, and Competencies

• Strong customer service experience
• Ability to work independently with little day-to-day supervision
• Excellent communication abilities - written/verbal
• Experience handling high-volume and multiple tasks in a fast-paced environment
• Strong organizational skills and detail-oriented
• Demonstrated problem-solving skills
• Ability to manage sensitive and confidential information
• Team player in a high-volume and fast-paced environment

EEO Statement

Mass General Brigham is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.