Day to Day

A distinguished University in Los Angeles is looking for a tech support specialist to support lab installations for their individual colleges, focusing on the school of Film and Television. The Technology Support Specialist duties include installing, modifying, and repairing computer hardware and software systems, and providing technical assistance and training to system end u - which include students, faculty, and staff. This position also supports projects such as this summer they will be re-vamping, installing, upgrading, and configuring a variety of creative software such as Adobe or Avid. This position reports directly to the Manager of Learning Space and Lab Technology, Information Technology Services and joins the team of five who all are dedicated to different schools within the university (such as business, liberal arts, communications, etc). This person needs to have excellent communication and customer service skills with the ability to de-escalate a stressful classroom technology issue and support a fast-paced environment to provide the smoothest technological experience for SFTV staff, faculty, and students.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

MUST HAVES
- 3+ years of technology support experience including desktop support or field desktop tech
- 1+ year working in or with a studio/media production/post production environment or higher education school of film and television
- Intermediate or higher proficiency with JAMF cloud mobile device management, (JAMF certification, level 300 to 500 ideally)
- Familiar with creative software installation and troubleshooting such as AVID Media Composer, AutoDesk Maya/Entertainment Suite, Adobe Creative Cloud Suite, and Pro Tools, Final Draft, etc.
- Excellent Strong customer service skills

Nice to Have Skills & Experience

PLUSSES
- Has previously worked in large scale packaging and deployment of software
- Apple hardware and software certification preferred - this is a heavy MAC environment, though some Windows
- Service now experience as a ticketing system
- Experience working with camera related plug ins (this school uses Red cameras)
- Proficiency supporting Microsoft Office ecosystem, and familiarity with Box cloud management and Zoom.us

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.