Technical Operations Support Level 2

Skills Required:

Customer Focus: Must be dependable, well-organized, detailed oriented, self-starter with the ability to define work scope, tasks, and utilize resources in order to meet established Service Level Agreements.

Act with a sense of urgency and a can-do attitude to address business need and accomplish goals

Conflict Resolution: Ability to facilitate discussion; ability to quickly obtain relevant facts to resolve a problem is vital.

Anticipates customer needs and consistently meets or exceeds their expectations. Must be available to work varying shifts dependent upon volume and/or business need. Must be able to work in a quota driven environment

Communication Skills:

Must have excellent communication skills oral and written including the ability to write and listen carefully and convey information accurately. Acts and communicates in a way that demonstrates a high regard for internal and external customers




Interpersonal Skills:

Promote collaboration and teamwork and willingness to help others in and across the firm.

Maintain acceptable service levels and be able to continue to work effectively by remaining calm, confident, positive and clear minded regardless of the situation. Demonstrate active learning-continuously seeking opportunities to develop a deeper understanding of the business

Technical Skills:

Computer Literacy Microsoft Office Suite

Previous experience with Legacy Client's internal systems is preferred

Previous New Account experience is preferred

Proven ability to learn other software packages

Education: Bachelors Degree