Technical Solutions Analyst - Chicago

Title: Technical Business Analyst

Location: Hybrid Chicago (1 day a week onsite)

Salary: $110-120K + Bonus

No sponsorship offered

Job description

The Technical Business Analyst is a pivotal member of our Product Engineering team, collaborating closely with Product, Engineering, and Business stakeholders. You will lead the process of eliciting, analyzing, and validating business requirements, translating them into meticulous technical specifications for implementation by our IT teams. This role thrives in a fast-paced environment, requires a continuous learning mindset, and demands autonomy. Occasional after-hours support may be necessary.

This position reports directly to the VP of Engineering and is based at our Chicagoland headquarters.
• Apply deep technical expertise to translate business needs into precise software engineering specifications.
• Collaborate with Technical Product Owners, Product Managers, and Engineering teams to ensure solutions meet Acceptance Criteria and business requirements.
• Create User Stories, Acceptance Criteria, Data/Process Flow Diagrams, and other detailed Technical Requirements documentation.
• Analyze in-house and third-party software solutions to interpret and define needs for integrating new technology into existing systems or deploying new systems independently.
• Maintain comprehensive knowledge of application functionality and business workflows within assigned product families.
• Participate actively in Agile Engineering ceremonies, including standups, refinement, release planning, demos, and retrospectives.
• Lead the triage of incoming production support requests.
• Perform other duties or tasks as assigned. Desired Skills and Experience
• Bachelor's degree in computer science or 7+ years of equivalent hands-on software development experience.
• Minimum of 3 years of recent experience as the primary author of User Stories, Acceptance Criteria, and related technical details in an Agile software engineering environment.
• Expertise in web application, database, and API design and architecture.
• Experience with Postman or Swagger for API endpoint interactions.
• Proficiency in T-SQL for querying database objects.
• Proficiency in JIRA and Confluence for managing SCRUM/Agile projects and documentation.
• Proficiency with Lucid (or similar) to create and review data and process flows.
• Working knowledge of Figma for reviewing UI designs.
• Advanced proficiency with O365 tools, including Excel and PowerPoint.
• Strong team collaboration skills, professional demeanor, and approachability.
• Experience collaborating with onshore and offshore development teams.
• Creative problem-solving skills with a drive for innovation in solutions, systems, and processes.
• Effective communication and presentation skills with stakeholders across the organization.
• Ability to quickly grasp and synthesize information from diverse sources to understand various business processes.

Benefits: competitive compensation, and benefits that include medical, dental, vision and life insurance plans, plus 401k with company match and paid time off.