Insight Global is seeking a Technical Support Engineer to support one of our clients who is in the charter management industry with schools in five different countries. This role is a 6-month contract with the possibility of extensions. This role will be hybrid remote, and be required to go in the office 2-4 days per week depending on workload.

In this role you will be acting as the second-tier end user contact, support, and resolution. You will be providing customers with remote guidance and expertise to resolve technical problems. Problems will range from basic tasks in networking (adding printers, connectivity issues, etc.) to troubleshooting various issues, all the way up to google workspace administration issues. In this role we are looking for someone to have experience with both Google Workspace administration and Active Directory administration. This is for a team that will help support the service desk technicians when they escalate tickets and will be directly under the systems administration/engineering team. In this role we are looking for people who are going to be problem solvers, as the processes for this role are still undefined, so we are looking for people who like to take on a challenge.

You must be someone who works well in a collaborative environment as teamwork is key in a role like this.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- In depth knowledge on Windows and Chrome OS (administration experience)
- Google Workspace administration experience formerly known as G Suite
- Active Directory Administration experience
- Must have strong knowledge of service desk operations, standard processes, ticketing systems and technologies
- Comfortable with phone and video support

Nice to Have Skills & Experience
- Education technology experience, ideally PowerSchool or Canvas
- Zendesk Ticketing experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.