Technical Support Representatives

Average call length 15 mins (about 25 calls per day)

* Inbound Customer Service/Call center Troubleshooting

* Mainly inbound interactions with CCC customers supporting their software and claims processing network

* Responsible for supporting the CCC ONE estimating product and mobile application within depth knowledge of use and ability to provide efficient problem resolution

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Required Skills & Experience

* Effective/moderate PC and network navigation, software installation and troubleshooting experience

* Troubleshooting and call center experience

o Thoroughly understand software and provide efficient and quick resolutions

* Ability to handle confidential information, within company privacy standards, such as customer information & case history, SAS 70 policy requirements, etc.

* Intermediate understanding of Windows Operating Systems, Software Utilization, Network Connectivity and Web Based Applications (Navigate PC, install programs)

* High School degree

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.