Technical Support Tech I

Job ID: 23-05136
Pay rate range - $25/hr. to $28/hr. on W2

Job Description:
Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area.
Has knowledge of commonly-used concepts, practices, and procedures within a particular field.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a supervisor or manager.

Day to Day responsibilities

• Daily work assignment with ticket queue
• Troubleshoot servers, (break-fix) fixing broken servers
• Work with hardware servers

REQUIRED SKILLS

• Hardware experience
• Team oriented
• Punctuality

Years of Experience: 0-3 of hardware experience

Degree or Certification:

• No degree required
• Some computer experience, hardware knowledge