Technical Trainer, Service

The Technical Training Instructor for Service position requires someone with exceptional ability to assess needs, develop & deliver appropriate training solutions, and build strong working relationships and manage regional stakeholders. Individuals must be creative, proactive, organized, flexible, results-oriented, and have a passion for and understanding of electric vehicles.
This individual must have outstanding communication, facilitation, and organizational skills while demonstrating a positive and professional demeanor. The Technical Training Instructor for Service will take responsibility for ensuring their service region is equipped to deliver the best ownership experience the world has ever seen for every Tesla owner.


Responsibilities

• Partner with Territory Director, Regional Service Managers, Service Managers, Service Coaches, and Training Team to identify training and development needs within their regions and work within markets to enhance core capabilities and ensure continuous process improvements
• Provide on-site coaching and guidance to support the development of critical service skills as aligned with regional objectives
• Develop individualized learning plans to ensure service employees and regions meet readiness targets or associated business metrics and review and provide feedback on training curricula developed by the Service Learning & Development team
• Ensure that Training programs and processes are accurately and effectively communicated to the field
• Provide ongoing training and development support in the field to ensure a problem-solving mindset is applied and effectively utilized across the Tesla Service domain
• Provide service specific training on electric vehicles equipped with complex automotive/electromechanical systems (powertrain, passive restraint system, steering/suspension/brakes, thermal management, high voltage DC systems) and exhibit expert knowledge of the methods, techniques, and materials used in the maintenance and repair of vehicles
• Co-coordinate schedule with leaders and training partners supporting service teams in the field

Requirements

• S3 technician or higher
• Degree or certificate from a university program in Automotive Technology, or equivalent experience
• Strong expertise in automotive system repair and training, including the capacity to read and interpret mechanical drawings and electrical schematics
• Ability to collaborate with and serve as a partner/consultant to regional leadership and staff
• Highly skilled with common workplace and database software (PowerPoint, Excel, Word, Outlook)
• Valid driver's license required
• Valid passport is preferred, up to 75% travel

Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• LGBTQ+ care concierge services
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D, short-term and long-term disability insurance
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program


Expected Compensation

$60,000 - $216,000/annual salary, depending on level + cash and stock awards + benefits

Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.