Technology Program Manager

Technology Program Manager

Office Status: On-site (Remote Fridays)

Location: Houston, Texas

Responsibilities:
• Oversee technology infrastructure
• Manage relationships with third-party vendors and service providers, ensuring they meet performance and service level agreements (SLAs)
• Lead the firm's cybersecurity program, including leading risk assessments and developing mitigation plans.
• Communicate effectively with senior management regarding IT strategies, performance and issues.
• Develop, implement and maintain IT policies and procedures to ensure efficient operations, compliance with regulatory standards, and alignment with organizational goals.
• Implement best practices to enhance service delivery.
• Serve as a liaison between employees and the firm's IT services vendor for IT-related questions or concerns.
• Provide IT training and support for employees to enhance their understanding and use of the firm's technology tools.
• Coordinate and execute the employee onboarding and offboarding processes

Qualifications:
• Bachelor's degree in Information Systems, Computer Science, or a related field.
• 5+ years experience in IT service delivery
• Proven track record of managing third-party vendors.
• Demonstrated project management skills, including planning, execution and monitoring.
• Proficiency in best practices for network administration and cybersecurity
• Strong understanding of regulatory requirements related to IT.
• Excellent communication and interpersonal skills,
• Ability to provide excellent customer service and support to internal stakeholders.
• Ability to work independently with minimal supervision and thrive in a fast-paced environment