Are you passionate about technology and education? Do you thrive on empowering others to succeed in a rapidly evolving digital landscape? If so, we'd love to hear from you! We're looking for a dynamic and enthusiastic Technology Training Specialist to join our team. In this role, you'll design and deliver comprehensive training programs to enhance our employees' technical skills, ensuring they are well-equipped to tackle today's tech-driven challenges. If you have excellent communication skills, a strong technology background, and a commitment to fostering continuous learning, we invite you to apply and be a part of our journey.

This position offers a hybrid work schedule and is based out of our corporate offices in Bloomington, IL.

How does a Technology Training Specialist make an impact?

• Facilitates technology portion of new hire orientation and creates onboarding plan to familiarize employees with company technology.
• Identifies technology training needs in collaboration with managers, designs training solutions, develops learning plans to meet user needs and address performance gaps e.g., employee security, software, hardware usage.
• Facilitates workshops, seminars, and coaching sessions to improve employee knowledge and abilities.
• Monitors employee progress and adjusts training strategies as needed.
• Creates best practices for using technology and assists with development and communication of technology policies and procedures.
• Serves as the first point of contact for employees seeking assistance using IAACU technology; resolves basic technology support tickets e.g., password resets, access permissions, usability; and escalates complex technical problems to the TechOps team as needed. Maintains accurate records of employee requests and resolutions.
• Participates on project teams when implementing new technology to ensure that proper training is developed for employees and training standards are met.