Description:
We're looking for a Software Engineer / Telecom Developer whose day to day is as follows:

Participate in the design, development and delivery of solutions on IVR solution
Develop efficient and high-performance call flows
Create unit tests to maximize code coverage and cover end to end business scenarios
Support existing architecture and code
Documents call flows and design as needed Work with other teams to understand scope and design efficient solution
Collaborates within the Agile framework, fosters a team approach to software development and delivery
Ensure all code developed follows DevOps practices
Responsible for consistent release management and good change management practices.
Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services
Must haves:

The developer needs to be an experienced IVR developer with AWS Connect experience.
The candidate should have experience building contact flows (both call and chat) in AWS Connect.
The developer's primary responsibilities are to analyze, design, implement and test customized software applications.
The developer will have a strong knowledge of software development and design and will have experience working to develop business-critical applications for contact centers.
Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows
Responsible for consistent release management and good change management practices.

Required Skills : Amazon Connect development experience Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows Responsible for consistent release management and good change management practices. Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services. Review and perform troubleshooting analysis of the core application logs.
Basic Qualification : Amazon Connect development experience Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows Responsible for consistent release management and good change management practices. Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services. Review and perform troubleshooting analysis of the core application logs.
Additional Skills : Amazon Connect development experience Familiarity with and enthusiasm for DevOps, CI/CD, and SRE best practices, as well as iterative Agile-flavored workflows Responsible for consistent release management and good change management practices. Participate in Agile planning meetings and daily SCRUM meetings to provide software solutions for our platform services for Content Services and CHP Platform services. Review and perform troubleshooting analysis of the core application logs. 100% remote
Background Check :Yes
Drug Screen :Yes
Notes :100% remote
Selling points for candidate :100% remote
Project Verification Info :
Candidate must be your W2 Employee :Yes
Exclusive to Apex :Yes
Face to face interview required :No
Candidate must be local :No
Candidate must be authorized to work without sponsorship :Yes
Interview times set :Yes
Type of project :Development/Engineering
Master Job Title :VMS Access Entry
Branch Code :Charlotte