Telephone Operator
Harrisburg, Pennsylvania
Employer: UPMC Senior Communities
Industry: Corporate Services
Salary: Competitive
Job type: Full-Time
Join our team of Life Changers!
UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg.
This call center is busy as it receives a high volume of emergency calls daily.
Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.
Ability to multi-task while answering phones is a must.
Shift is either 7:00am - 3:30pm or 8:00am - 4:30pm, manager will discuss further during interview
Working every 3rd holiday and weekend is required.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
Qualifications:
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC is hiring a Full-Time, Telephone Operator to support the office in Harrisburg.
This call center is busy as it receives a high volume of emergency calls daily.
Ideal candidate would be able to work in a high stress environment, staying calm and professional throughout call while maintaining a positive attitude.
Ability to multi-task while answering phones is a must.
Shift is either 7:00am - 3:30pm or 8:00am - 4:30pm, manager will discuss further during interview
Working every 3rd holiday and weekend is required.
Excellent benefits, a pleasant work environment, and friendly team are just a few of our perks. Apply today!
Responsibilities:
- May train new operators.
- May be required to do system data entry on request.
- Provide service to multiple answering service clients utilizing individualized protocols.
- Process appropriate emergency code or STAT page.
- Initiate voice pages when required.
- Provide Physician on call information to requesting individuals.
- Use required phrasing at all times when answering telephone calls.
- Provide dialing instructions to patients when requested. Answer multiple lines while maintaining good customer service.
- Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
- Provide status report on any page in progress to the individual requesting the page.
Qualifications:
- High school graduate or equivalent.
- 1 year of experience answering and processing calls through automated phone system
- or 1 year of customer service experience.
- Must be able to work all shifts, 7 days a week.
- Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).
Licensure, Certifications, and Clearances: - Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
Created: 2024-09-07
Reference: 6339851292
Country: United States
State: Pennsylvania
City: Harrisburg
ZIP: 17101
About UPMC Senior Communities
Founded in: 1893
Number of Employees: 110000
Website: https://www.upmc.com/
Career site: https://careers.upmc.com/
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