Tier II Help Desk

Insight Global is seeking an individual with a strong IT Help Desk background to assist with a PC refresh project and a windows 11 upgrade. In this role, this candidate will be assisting with both projects plus handling advanced IT service requests and all escalations across the organization. This candidate should be able to handle and provide assistance to employees regarding their use of computer hardware and software and be fielding tickets via phone, email, and in person.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience

High School Diploma/GED
3-5 Years of IT support services exp
Proficiency in internetworking, TCP/IP, routing/switching, wireless networks, VPNs, network diagnostics, management and troubleshooting
Working knowledge of core Internet protocols including TCP/IP, DNS, FTP, etc.
Experience with Microsoft Windows 2012R2, and 2016 server environments including installation, configuration
Active Directory

Nice to Have Skills & Experience

Dental IT Help Desk exp
Preferred Certifications: CompTIA A+ / CompTIA Network+/MCSE
Experience managing Microsoft Hyper-V environment
Experience with Dental X-Ray / Imaging systems (with a focus on how these systems integrate with the workstation and the dental practice management software)
Experience with Cisco Meraki preferred

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.