TikTok Commerce - Partner Governance Specialist

Responsibilities

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.

Join us.

Governance and Experience is a global team aiming to build a safe and trustworthy marketplace for not only users, but also partners. We value user experience and work on policies, rules, products and systems to ensure quality. We are looking for passionate talents to join us, thus together we can build a commerce ecosystem that is innovative, secure and intuitive for our users.

Responsibilities:
- Develop and implement policies for partner onboarding requirements and post-onboarding activities, such as fulfillment and service standards.
- Leverage data-driven strategies to optimize the partner onboarding process, ensure compliance with regulatory and platform policies, and improve enforcement system efficiency.
- Collaborate closely with cross-functional teams, including product and tech teams, to build and implement effective processes.
- Focus on reducing the number of non-compliant partners on the platform.
- Continuously work to improve key metrics related to partner compliance, risk management, and overall experience.
- Manage cross-functional communication and data reporting within this domain.

Qualifications

Minimum Qualifications:
- Bachelor degree in a quantitative field such as Analytics, Statistics, Mathematics, Engineering, Economics, Data Science or equivalent degree.
- Proven experience on e-commerce governance strategies or policy-making.
- 5+ years of experience in related domains, including Strategy or Operations Management Consulting, Platform Governance, Trust and Safety Policymaking and Operations Management, or Ecommerce Strategy, Seller or Product Growth, Risk, Compliance, or Experience programs.
- Excellent stakeholder and program management skills, to influence cross-functional stakeholders and senior leaders to achieve results. Preferable in demonstrated ability to navigate successfully in ambiguity, with multiple priorities in a fast-paced, changing environment.

Preferred Qualifications:
- Experience in explaining complex solutions in a simple way and able to influence others without authority.
- Proficiency in Spanish or Portuguese is a plus due to exposure and work with external partners and business stakeholders.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2