TikTok LIVE US Strategic Operations Manager - USDS

Responsibilities

About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security ("USDS") is a subsidiary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.

About the team
The TikTok LIVE team's mission is to work hand-in-hand with creators & influencers, agencies, and partner organizations to create an environment that brings communities together in real-time to create meaningful and interactive connections around the globe.

Responsibilities
- As the strategic operations manager for TikTok LIVE, USDS team, you will play a critical role in helping drive the growth and success of our team;
- Set a long-term vision for team ownership, build roadmaps and development plans. Navigate technical and compliance details with cross functional teams while effectively conveying goals and prioritization - proficient in addressing both the 10-feet and 10K-feet level details;
- Lead and organize team OKRs, monitor and track performance across multiple operation verticals, identify areas for improvement and drive continuous improvement initiatives;
- Partners with senior leadership and leverage data to inform and influence new strategies, SOPs and/or collaboration models that bring business impact and improve efficiencies;
- Build relationships and ensure tight alignment with cross-functional stakeholders (e.g., Product, Regional Ops, Analytics, Legal, Compliance, etc) to drive execution excellence and align resources to deliver best output;
- Deeply understand TikTok USDS Privacy, Safety, and Security guidelines, as well as business partners' priorities across TikTok LIVE team, be the bridge and advocate to build the compliant and efficient TikTok LIVE business;
- Coaching and developing team members.

Qualifications

Minimum Qualifications
- Bachelor's degree; MBA or Master's degree preferred;
- 5+ years of experience working in product operations, user growth, and/or technology companies' strategy/business ops roles;
- 3+ years of experience directly managing teams;
-Intermediate to advanced Excel skills;
- Analytical mindset and skills for decision making, experiences in goal setting, results-driven performance management, and/or growth strategies;
- Deep understanding of social media platforms, user lifecycle and marketplace dynamics;
- Ability to work independently and time manage multiple high impact initiatives; Proactively identifying opportunities to optimize products and processes

Preferred Qualifications
- An in-depth understanding of content business and its related technologies;
- Excellent communication and presentation skills with the ability to take complex, ambiguous topics and turn them into digestable and insightful narratives for audiences;
- Speed, resourcefulness, and a go-getter attitude;
- Mandarin-speaking

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/ktJP6

This role requires the ability to work with and support systems designed to protect sensitive data and information. As such, this role will be subject to strict national security-related screening.