Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible. Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day. To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve. Join us.

About the team

Our order and fulfillment team is dedicated to providing a seamless shopping experience for our users and empowering sellers to succeed on our platform. Our team plays a crucial role in ensuring efficient order processing and fulfillment operations for our sellers, driving growth and customer satisfaction.

As a product solutions and operations manager in this team, you will be responsible for overseeing the end-to-end order and fulfillment management process on TikTok Shop. You will collaborate with cross-functional teams to optimize processes, resolve issues, and drive improvements to enhance the seller and customer experience.

Responsibilities:
- Develop and implement strategies & solutions to streamline seller order and fulfillment processes, ensuring efficiency, accuracy, and timeliness.
- Collaborate with product, engineering, and operations teams to define requirements and priorities for order management systems and tools.
- Serve as the primary point of contact for sellers regarding order-related inquiries, issues, and escalations, providing timely and effective resolutions and educations.
- Monitor key performance metrics and analyze data to identify trends, insights, and areas for improvement in order processing and fulfillment operations.
- Lead cross-functional projects and initiatives to address operational challenges, improve workflows, and enhance the seller and customer experience.
- Develop and deliver training materials and resources to educate sellers on order management best practices and platform features.

Qualifications

Minimum Qualifications:
- Strong understanding of order processing workflows, systems, and best practices in e-commerce operations.
- Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and drive data-driven decisions.
- Proven track record of managing cross-functional projects and driving process improvements in a fast-paced environment.
- Exceptional communication and stakeholder management skills, with the ability to collaborate effectively with internal and external partners.

Preferred Qualifications:
- Bachelor/Master degree in business, operations management, supply chain.
- 5 years of experience in business operations, or program management roles, with a focus on order management and fulfillment.
- Experience working with third-party logistics providers and managing vendor relationships is a plus.
- Passion for delivering an exceptional shopping experience for sellers on TikTok Shop.
- Stakeholder management skills, with the ability to collaborate effectively with internal and external partners.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2.