Time-sensitive Content Operation - Trust and Safety - San Jose

Responsibilities

About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
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Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.
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About
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our team performs a critical function that supports our efforts to address objectionable or disturbing content. Content that the Time Sensitive Content Operation interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities
- Responsible for improving core Prod ops metrics in regional markets, including but not limited to search growth, content expansion and user experience
- Expand regional candidate pool with time-sensitive queries and core verticals in the target market, responsible for putting hot/fresh queries, including but not limited to news/events/verticals that meet product demand
- Monitor regional search data, evaluate quality and effectiveness of online recommendation, understand search needs and preferences based on metric infructuation, provide localized analysis and suggestions for the product ops team to optimize strategies
- Manage regional user feedback for search recommendations, take actions and record cases for periodical analysis to improve user experience accordingly
- Work closely and flexibly with data delivery teams and XFN stakeholders to achieve regional targets together
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news

Qualifications

Qualifications
Minimum Qualifications:
- 2 year+ relevant experience in the tech industry, including but not limited to content, operation, news, search or related areas;
- Excellent language English skills, profound understanding of market culture/user/media content
- Good at data analysis and communication skills and project management experience is preferred;
- Experience in working with multiple stakeholders and collaborating across business units;
- Familiar with search engines and social media platforms, including but not limited to TikTok, Twitter, Instagram, Youtube, etc.
- Team player, goal-oriented, ready to embrace change and challenges, able to work in a global team efficiently.
- Willing to work on shifts, which includes weekends and public holidays.

Preferred Qualifications:
- Bachelor degree or above, preferably in Journalism or data/content/culture-related majors;

Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
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TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
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TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://shorturl.at/cdpT2
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