TS - Service Desk Analyst

We are seeking a talented Service Desk Analyst to support a Federal program. The effort will focus on a wide range of IT services through migration to the Intelligence Community (IC) information sharing, secure cloud-based operational environment, the Intelligence Communitys Information Technology Enterprise (ICITE) along with an array of technical expertise and analytical support which allows our customer to detect, protect, mitigate, and counter hostile threats directed against networks and critical national assets.

Responsibilities include:
Provide Tier 1 and Tier 2 Help Desk support to user community (phone, email or drive-by)
Follow established processes, using Active Directory to reset user passwords, create/delete user accounts and assign account privileges
Utilize remote access tools such as DameWare, Jabber, Microsoft Teams to resolve issues
Utilize Ticket Web (JIRA) to log tickets
Document and update known fixes for future reference in knowledge base
Perform WebRAO duties to issue PKI certs for secure brow
Onboard new employees and train on system
iPhone 13 and tablet support (set up email access)
Daily checks and performance monitoring to ensure system integrity, documenting and reporting alerts per established processes
Assign, activate, troubleshoot and reset RSA Tokens
Entrust Administrator duties (create, restore and troubleshoot accounts)
Escalate Issues as needed to Tier 3 (Server, Exchange, Network, SharePoint) Teams

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Required Skills & Experience
- 5 years of IT experience
- Must have an active Top Secret with ability to obtain a Q and SCI clearance
- Ability to work on site in DC
- Ability to work 8am - 5pm Mon-Fri

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.