TSD Support Specialist

Description

In this role, you will provide Tier II responsibilities for the day-to-day 24x7 endpoint operational support for departments with special requirements Enforce and maintain standard software, hardware, images, and deployment process including post configurations, and asset management for ISS managed departments.

Responsibilities include, but are not limited to:

• ensuring that policies, standards, standard operating procedures and how-to documents are followed and utilized
• ensuring endpoints follow standard security guidelines and safeguards
• communicating effectively, both verbally and written to clients and peers
• effectively apply escalation process within the guidelines of the TSD SLA
• may be required to participate in the weekly rotational after-hours on-call support within an assigned geographical region, which may require a technician to travel to various sites as needed to perform the job duties

Tier II support on technologies including endpoint devices, but not limited to (desktop, printers, workstation on wheels peripherals, software, applications), telecom, networking, mobile devices, etc..

Salary offers are based on a variety of factors including qualifications, experience, and internal equity. The full salary range for this position is $73,518.48 - $118,243.94 annually. The University anticipates offering a salary between the minimum and midpoint of this range.