Union PBX Operator
Hyatt Vacation Club at Highlands Inn, California
Employer: Hyatt Vacation Ownership
Industry: Rooms & Guest Services Operations; Customer Service
Salary: $23.02 per hour
Job type: Full-Time
Job Description
Pay: $23.02/hour
JOBSUMMARY
Answer and process all calls received through the PBX station in accordance with established standards. Practice aggressive hospitality and telephone courtesy at all times. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. When in communication with the guest, the agent must be proactive in every area including offering additional services. Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.
CORE WORK ACTIVITIES
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Requirements
#US HVO Resort Ops
Pay: $23.02/hour
JOBSUMMARY
Answer and process all calls received through the PBX station in accordance with established standards. Practice aggressive hospitality and telephone courtesy at all times. Agent is responsible for answering calls in order, recording the guest request and then pursuing the issue to a resolution. When in communication with the guest, the agent must be proactive in every area including offering additional services. Most importantly the agent must coordinate the response to the guest issue and then follow up with the guest to ensure satisfaction with the result.
CORE WORK ACTIVITIES
- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language. Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
- Attention to customer service with a professional and pleasant personality.
- Available to work a flexible schedule including evenings, weekends, and holidays.
Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job Requirements
#US HVO Resort Ops
Created: 2024-06-21
Reference: J3V5256PQLHQZHSN64Y
Country: United States
State: California
City: Hyatt Vacation Club at Highlands Inn
Similar jobs:
-
PBX Operator
Dignity Health in Glendale, California -
PBX Operator 8470 #11647
Oroville Hospital in Oroville, California💸 $19.73 per hour -
PBX Operator
Hilton Grand Vacations in Palm Springs, California💸 $18.00 - $25.00 per hour -
PBX Operator NB
Dignity Health in San Francisco, California -
PBX Operator 8470 #11734
Oroville Hospital in Oroville, California💸 $19.73 per hour -
Medical PBX Operator
Medix in Lake Forest, California💸 $21 - $23 per hour -
PBX Operator
Dignity Health in San Francisco, California -
PBX Operator - Part Time - Encinitas
The E.W. Scripps Company in San Diego, California -
PBX Operator - Per Diem - La Jolla
The E.W. Scripps Company in San Diego, California -
PBX Operator - Per Diem - Hillcrest
The E.W. Scripps Company in San Diego, California