The Unit Coordinator works under the direction of the Nurse Manager or designee to coordinate the activities essential to the effective functioning of the patient care unit. She/he acts as a key contact person for the nursing unit; performs appropriate tasks to implement physician orders, clerical tasks, and reception duties.

Job Summary:

The Unit Coordinator works under the direction of the Nurse Manager or designee to coordinate the activities essential to the effective functioning of the patient care unit. She/he acts as a key contact person for the nursing unit; performs appropriate tasks to implement physician orders, clerical tasks, and reception duties.

Essential Functions:

• Maintains NWH CAREfirst standards of behavior while working toward accomplishing the hospital goals of acknowledging customers; introducing self; explaining situation and answering questions in a warm and welcoming manner

• Greets, directs, and assists all persons arriving on the unit; answers phone; and receives and relays messages accurately and in a timely fashion

• Maintains a clean and safe working environment assuring a positive first impression of the area

• Identifies opportunities for improvement and provides service recovery as appropriate

• Demonstrates competence in all software systems in use on the assigned unit

• Acts as liaison between the unit and other department

• Facilitates transfers to other facilities as directed

• Transcribes physician orders appropriately, accurately, and in a timely fashion

• Orders supplies and equipment; maintains designated par levels of supplie

• Performs clerical duties related to admission, discharge, and transfer of patients, as assigned

• Maintains patient medical record

• Ensures supplies and medications, once received on the unit, are given to the RN or are stored safely and securely

• Demonstrates knowledge of emergency codes/procedures and intervenes as appropriate to the role

• Assists with the orientation of new employee

• Serves as a resource to staff, volunteers, physicians, and student

• Performs other duties as assigned

Qualifications

High school diploma or equivalent required. Previous clerical/secretarial experience in a health care setting preferred. Basic computer skills including keyboarding and medical terminology preferred.

Qualifications:

• Job Knowledge and Skills: Basic computer skills including keyboarding and medical terminology preferred

• Education: High school diploma or equivalent education

• Experience: Previous clerical/secretarial experience in a health care setting preferred

• Licenses, Certifications and/or Registrations (if applicable): N/A

Physical Environment:

The Unit Coordinator works in a satisfactory physical environment with occasional distraction from machine or related noise or exposure to unpleasant elements such as chemical fumes, human waste odors, dust or temperature variations.

Physical Standards of Job Description:

• Constantly - 75% or more of the worker's time is spent in the activity

• Frequently - 25% to 75% or more of the worker's time is spent in this activity

• Occasionally - 5% to 25% or more of the worker's time is spent in this activity

• Rarely - under 5% or more of the worker's time is spent in the activity

• N/A - not applicable

Basic activity being performed

C

F

O

R

N/A

Comments

Walking

X

Standing

X

Sitting

with back support

X

without back support

X

Reaching

Overhead

X

Forward

X

Lateral

X

Low

X

Stooping

Bending at waist

X

Crouching

Bending at knee

X

Kneeling

X

Climbing

X

Crawling

X

Twisting

X

Balance

X

Pushing Tasks by weight

5 lb

X

5-15 lb

X

15-40 lb

X

40-75 lb

X

75-100 lb

X

Pulling Tasks by weight

5 lb

X

5-15 lb

X

15-40 lb

X

40-75 lb

X

75-100 lb

Lifting Tasks by weight

5 lb

5-15 lb

15-40 lb

40-75 lb

75-100 lb

Sensory Requirements

Yes

No

Comments

Visual Activity

Close paper work

CRT used

Color vision required

Visual monotony

Hearing Activity

Conversation

X

Monitoring Equipment

X

Telephone

X

Transcription

X

Background Noise

X

Sensory Discrimination

Hot/Cold

X

Sharp/Dull

X

Additional Comments: Assistive devices such as charts and wheelchairs are available to assist with pushing and pulling tasks.

The above is intended to describe the general contents and requirements of work being performed by people assigned to this position. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

RSRMGB

EEO Statement

Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.