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Summary:

• Responsible for general office management, clerical and receptionist duties on the Nursing Unit. Facilitates order entry and processing. Coordinates administrative support activities. Adheres to Nursing Policies and Procedures and Organizational Goals and Objectives.

Responsibilities:

• Communications and Customer Service Welcomes and greets patients and visitors to the unit. Demonstrates pleasant, professional communication skills when speaking with patients, visitors, nursing staff, physicians, volunteers and personnel from other departments. Answers the phone promptly using proper telephone etiquette. Identifies self and unit. Refers phone calls to appropriate person and is reliable with messages. Assists visitors find patient rooms, staff members and other resources. Facilitates transport of patients at discharge. Facilitates the patient belongings process as needed, including that the handoff of belongings occurs at admission, transfer and discharge. Facilitates calls to physician on behalf of nurses, avoiding duplication. Demonstrates correct use of communication systems such as intercom, pager system, phone functions, pneumatic tube, and other department based systems. Uses unit specific communication tools and applies to practice. Checks email regularly and posts items at the request of nursing leadership. Seeks clarification from Nurse Manager or Director as needed. Answers call bells in a timely manner and communicates needs to responsible staff, or handles themselves if a simple request. Follows up to ensure that call bells have been addressed. Set up follow-up appointments for high-risk patients after discharge.Electronic Order Management and Order Processing Provides assistance to physicians, nurses, and other healthcare professionals as needed in accurate and efficient entry of computer orders (CPOE). Promotes and encourages CPOE. Demonstrates knowledge of order sets that the practitioners may use with CPOE. Actively uses Soarian feedback to report to CMIO and physician analysts any physicians who need monitoring or follow up on their CPOE practices. Provides for the accurate and timely processing of Orders. Monitors frequently for new alerts and other new items on electronic work. Notifies the nurses and nursing assistants promptly of any new orders, discontinued orders, alerts, specimens to be collected or treatments. Checks hourly for Order Session Summary reports while still in existence. Reprints orders from Reprint Facility or Operational Reporting as needed. Ensures that the Transfer Level of Care Med Rec Report is on the chart of all preoperative patients. Communicates stat orders to the nurse immediately upon receipt. Reviews Daily Lab Orders and enters these for the next day. With RN input, addresses and removes all remaining new orders from the work list before shift change and discharge. Performs Order Entry, Cancel Order, Order Inquiry functions when needed. Reviews orders regularly. Facilitates the patient schedule. Coordinates when there are multiple tests ordered and keeps track of patient location. Monitors specialty bed ordering and discontinuation when patient no longer needs. Initiates the location order set for inpatients that are going to surgery.Chart Management Places correct labels on all paper chart forms (front and back). Ensures all chart forms are properly labeled. Adds blank forms to charts as needed. Keeps charts neat and pages secure (reinforced). Maintains charts in accordance with CCH Policy & Procedure for sequence. Neatly files any remaining paper chart forms into their appropriate location. Thins charts as needed per policy & procedure. Prepares charts for admission, transfer and discharge. Prints ExitCare documents upon request and puts chart copy in chart; prepares education packets at request of nurses to use in their patient teaching. Facilitates record requests from or to CCH or other facilities as needed Assists with metrics and reporting requirements that may arise, for example recording quality improvement information onto logs or printing workflow reports.Patient Flow Responsibilities Manages pending admissions, discharges and transfers, conferring with RN or charge nurses on bed assignment and communicating to ITN when requested. Prints or copies records for patient transfer to another institution when case management is not available. Uses the Soarian Financial Application to enter Admissions, Transfers, Discharges, Service Updates, status updates (outpatient to observation status for example), Patient Location management, and other ADT functions as needed and in a timely manner. Monitors isolation census in consultation with RN- removing patient from isolation and discontinuing isolation equipment if screening has returned negative. Maintains census logs. Prints census sheet for the next shift as requested. Ensures that required Medicare paperwork has been signed and given to the patient and the chart copy placed in the chart when Case Management is not available.Management of Unit Environment Orders, picks up, and restocks supplies and equipment from Store Room, Central Supply or outside vendor as requested. Returns equipment to appropriate department as needed. Plans, organizes and executes routine maintenance and storage of office supplies, including printers. Maintains supply of needed forms, patient handbook, downtime forms. Assists others in keeping the nurse/work station organized and maintaining common spaces. Places SOS and manages follow up for appropriate service functions to support the unit environment, including all computer equipment issues. Ensures that computer equipment (COWs, in room devices, and desktops) is in working order. Calls the Siemens Help Desk on behalf of staff and initiates tickets.Communication Communicates patient and unit information to the RN and interdisciplinary care team in a timely manner. Seeks help from RN when needed. Informs the RN when experiencing difficulty completing an assignment. Receives report and clarifies information as needed. Informs RN when leaving the unit for any reason. Accepts assignments and performs as a team member. Reinforces information to patients and family when appropriate.Role Development Develops own knowledge via practice, observation, and attending continuing education programs. Promotes best practice by demonstrating a commitment to quality patient care. Promotes innovation and creativity in the practice environment. Serves as a preceptor and mentor for new employees. Accepts constructive feedback about performance or behaviors and shows evidence of change. Demonstrates verbal and writing skills that are appropriate for healthcare communication. Adheres to the Department of Nursing Dress Code.Department of Nursing and Organization Support Attends assigned committee meetings and contributes to the committees. Communicates support of organizational values and strategies. Supports all appropriate programs: Magnet®, iCare values, Joint Commission Disease Specific Certification, and Nursing Councils. Performs job duties in accordance with these standards. Maintains good attendance/lateness standards in accordance with Hospital policy.Departmental Support Maintains equipment in working order. Uses equipment appropriately, follows Department policies for equipment and supply use, cleaning and maintenance. Performs assigned duties to maintain unit in a state of survey readiness and maintain quality initiatives. For example, maintain patient privacy and confidentiality adhering to HIPPA, nurse station area cleanliness, etc. Performs assigned duties such as unit errands, stocking supplies, returning equipment to Central Supply, answering unit phone, etc. Adheres to unit programs to support patient care such as maintaining a quiet environment, customer service, etc. Attends staff meetings on a regular basis. Keeps work environment neat and organized.

Credentials:

Education or Equivalent Experience:

• H.S. Diploma/GED (Required)
• And 0-1 years Training and/or experience at an acute care facility or student nurse with hospital based clinical experience Education Specialization:

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.