US Enterprise Channel Technical Service Manager

Summary
Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.

Apple's Sales organization generates the revenue needed to fuel our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple to our customers.

At the end of the day, our customers need to know that with their significant investments in our technologies, everything's going to work as promised. As a Channel Technical Service Manager, you will lead a team of individuals responsible for partnering with our reseller and managed service partners to ensure they have the resources and knowledge to meet our customers' needs and deliver on the promise of the Apple platform in Enterprise. You and your team will provide technical sales and service delivery consultations to ensure our partners are prepared to deliver best-in-class Apple practices and solutions for Enterprise customers at scale, with the goal of transforming the way people work.



Description
In this role, you will:

- Build, lead, and develop a diverse team of Technical Solutions Architects responsible for advising on Apple's pre-sales technical business in US Enterprise.
- Lead complex architecture, development, and deployment conversations while consulting on the most innovative and game-changing solutions for business through the use of Apple's platform and technologies.
- Be accountable for the technical validity and interoperability of solutions aligned to strategic initiatives of customers and partners.
- Deeply understand customer and partner technical ambitions, help remove barriers and friction points, and improve customer readiness for the Apple platform.
- Build strategic plans with Sales, Engineering, Product Marketing and Quality teams across Apple and through our partners.
- Collaborate with Apple Solution and Service partners on the creation and delivery of solutions and services for customers that lead to success with Apple platforms.
- Ensure business operations run seamlessly and the Apple customer experience is exceptionally delivered through your committed leadership and role modeling.
- Provide encouragement and support to team members, including communicating individual and team goals, identifying areas for mentoring and guidance, and implementing development programs for the team to build vital skills and knowledge to achieve performance targets.
- Use your broad business knowledge, credibility, and influence to anticipate needs, propose solutions, and drive organizational change.

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