US - Field Technical Spt Rep V
Seattle, Washington
Employer: Experis
Industry:
Salary: $32.40 per hour
Job type: Part-Time
E xperis, a ManpowerGroup company, has an exciting opportunity as a Field Technical Spt Rep V.
Field Technical Spt Rep V
800 5Th Ave Seattle WA 98104 Onsite
1 year contract
PR: $32.40/hr
Job Description
Field Technical Spt Rep V
800 5Th Ave Seattle WA 98104 Onsite
1 year contract
PR: $32.40/hr
Job Description
- Uses ability as a skilled specialist to contribute to the development of new concepts/techniques and to complete assignments/tasks in innovative and effective ways.
- Expert knowledge on the general/technical aspects of the job.
- Works on assignments that are highly complex in nature where a strong degree of independent judgment, initiative and technical knowledge are required to resolve problems.
- Work is completed independently and has ability to handle most unique situations.
- Frequently determines methods and procedures for new assignments.
- May supervise the activities of other non-exempt employee. Responsibilities: Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
- Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.
- Provide software service, pre- sales, post-sales, or service delivery support. For Mission Critical Customers, provide proactive and some reactive services.
- Monitor operation performance and work on corrective action plans (if needed).Provide input about Customers business and industry trend information into Account Support Plan.
- Mentor /Coach new hires on work process and procedures. Responsible for account growth and retention.
- Education and Experience Required: Minimum Vocational/Diploma/ associate degree (technical field) with 6+ years of working experience in related fields or Degree holder with 4-6 years relevant working experience.
- Experience with support of full range of HP products in Customer base.
- Proactive account management experience must meet HA/MCS qualifications.
- Knowledge and Skills: Broad knowledge of corporate policies, products, markets, and processes, as well as an understanding of business management principles and practices.
- Thorough knowledge of administrative or technical.
- Demonstrate state-of-the-art technical, functional, or business knowledge.
- Recognized as an expert in one or more industry or advanced specialty areas.
- Demonstrated strong knowledge of O/S, UNIX, and networking.
- Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments.
- Demonstrate excellent communication, and presentation skills, with both verbal and written presentation.
- Prevent unplanned outages or data loss by proactively escalating issues.
- Superior Customer relationship building skills that help move from transactional relationship to long-term relationship activities with Customer.
- Ability to perform while under extremely high- pressure situations.
- Demonstrate skills in management, planning, problem solving, innovation, analysis, communication, and negotiation.
- Secure ITIL knowledge certification with the ability to communicate business and IT alignment value.
- Provides leadership and coaching to Field Technical Support Representatives.
- Develop basic knowledge of change management process and tools.
Created: 2024-05-07
Reference: 227438
Country: United States
State: Washington
City: Seattle
ZIP: 98109
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