Utility Specialist 2

Utilities Specialist 2

Service Monitoring & Enforcement Department (SMED)

Reliability and Service Analysis Division (RSAD)

Hourly Rate: $35.31

About The Service Monitoring & Enforcement Department (SMED):

The Service Monitoring and Enforcement Department's (SMED) mission is to enforce consumer safeguards; to resolve consumer complaints and to ensure Ohio utility consumers receive safe and reliable services. SMED is organized into three divisions.

Reliability and Service Analysis Division (RSAD)

RSAD staff enforces compliance with PUCO rules. orders, policies, and monitors the competitive Choice Program. This is done by monitoring complaint levels, participating in provider certifications, reviewing tariffs, required service quality reports, and participating in workshops/collaboratives. In addition, RSAD staff also manages the annual electric reliability analysis program to ensure the electric companies are providing reliable service that meets or exceeds expectations. The RSAD staff also conduct systematic and ad hoc compliance audits wherever potential non-compliance is suspected or service quality concerns arise.

What You'll Do:

In this position as a Utilities Specialist 2, you will:

• R eview competitive retail electric application
• Recommend approval or denial
• Understand and enforce competitive retail electric and natural gas provider rules/laws
• Understand the retail competitive service section of the Ohio Revised Code and Ohio Administrative Code related to retail electric service
• Provide expert advice on consumer protection rules and the general matters related to CRES to management
• Assist the Consumer Service Division in investigation compliance with those rules.

Report in location: 180 E. Broad St., Columbus, Ohio 43215, Franklin County.

Our organization currently follows a hybrid work structure where employees can work remotely or from the office as needed and based on operational need. This is subject to change with limited notice. A teleworking agreement must be approved by management.

Qualifications

Completion of graduate core program or 3 yrs. exp. in one or more of following academic fields; accounting, code enforcement, finance, business administration, public administration, utility &/or transportation code of enforcement, geology, management, law, economics, mathematics or engineering; 3 yrs. exp. in utility or transportation regulatory experience involving combination of following: PUCO operations, programs & policies affecting regulation of utility or transportation companies, state & federal laws, regulations & procedures governing utility or transportation company operations, competitive programs & alternative regulations, rate &/or tariff structure, financing & securities or economics applied to utility or transportation companies, utility or transportation regulatory processing & case hearing proceedings, cost recovery & cost adjustment methods & procedures, enforcement of customer service standards, statistical, mathematical or analytical methods used in formulating & solving problems or in decision making, developing & conducting research studies, customer preference surveys &/or investigations of enforcement, scientific, technical or legal nature involving issues of utility or transportation regulation or alternative regulation or competitive markets.

-Or 24 mos. exp. as Utility Specialist 1, 66951.

-Or equivalent of Minimum Class Qualifications for Employment noted above.