Vehicle Damage Repair Specialist

Job Description

Role Summary:

• Audit estimates for accuracy, process, and fairness of charges - negotiate claims as needed to provide the most cost-effective repair
• Review and confirm estimated repairs from independent body repair facilities
• Facilitate removal of bottlenecks and identify parties that can support the progress of repair process in support of reducing total repair time
• Facilitate strong working relationships with collision repair facilities to ensure quality and timeliness of repairs
• Escalate and source backordered parts indicated by claims management vendor
• Work with claims management vendor to ensure timely approval of repair and accurate documentation and reporting
• Tracking and expediting repairs in process
• Communicate repair status to constituents

Role Responsibilities:

Damage Repair Management 80%

• Function as SME for transportation related collision repair processes
• Communicate with repair shops to ensure proper process and policy adherence and knowledge
• Liaise with VWGoA parts logistics sourcing to ensure backorder parts are correct and expedited
• Develop strategies to enable and enhance collision repair network and liaise with the brand's collision program managers to leverage opportunities for improved service
• Ensure that body repair vendors are providing the most timely repair and return of VWGoA vehicles as possible
• Conduct monthly review of transportation damage reporting with process partners and leadership
• Implement corrective actions on issues failing to meet established process & procedural levels of performance

Analytics and Process Improvement 20%

• Analyze processes and methods in order to identify areas for optimization of total repair time
• Collaborate with internal and external process partners to provide cost, time and performance transparency

Qualifications

Years of Experience:

• 4 - 7 years of professional work experience in related field.

Education - Required

• I-Car trained and certified Pl1, PL2 & PL3

Education - Desired:

• Bachelor's degree in Business Administration or related field

Skills:

• Communication skills
• Problem solving skills
• Influencing and negotiation skills
• Conceptual thinking skills
• Integration - joining people, processes or systems
• Resource management
• Analytical skills
• Computer savvy
• Strategic decision making
• Ability to communicate cross-functionally to achieve desired results

Specialized Skills - Required:

• Insurance damage and repair claims adjustment and estimating
• Collision repair center production scheduling
• Parts procurement and expediting
• Collision repair expediting
• Knowledge of AIAG quality standards
• Excel and PowerPoint experience and familiarity

Specialized Skills - Desired:

• Experience with estimating software (Audatex, CCC1, Mitchell, etc.)
• Experience with third-party claims validation and management
• Knowledge of processes and structures of Volkswagen Group

Work Flexibility:

• Must be willing to work outside standard work hours when required
• Must be willing to travel up to 20%

Volkswagen Group of America is an Equal Opportunity Employer. We welcome and encourage applicants from all backgrounds, and do not discriminate based on race, sex, age, disability, sexual orientation, national origin, religion, color, gender identity/expression, marital status, veteran status, or any other characteristics protected by applicable laws.